turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

We started working on our 2018 taxes and were almost done. Where is all the work we completed? How do we get it back? We have purchased the CD but need the info we input.

We understand it is past November (we don't owe anything). Again, where is all that inputted information?
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

3 Replies

We started working on our 2018 taxes and were almost done. Where is all the work we completed? How do we get it back? We have purchased the CD but need the info we input.

It's still there.  But you were "almost done?"  That means you will have to switch to desktop software to finish the return and then print, sign and mail it.

 

Online tax preparation and e-filing for 2018 returns is now permanently closed.  You had until midnight on Tuesday, October 15 to finish and attempt to e-file; if your e-file was rejected you had until October 20 to make corrections and re-file. Now it is too late to use online software or to e-file. If you have any changes/corrections at all to make to your 2018 return, you now have to complete it using desktop software, which you must download to a full PC or Mac  (not to a mobile device).

https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb...

If you already paid for your online software you can ask customer support for a download of the desktop software.

They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

 

 

 

If you are getting a refund, there is no penalty for filing late.  If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe.  Only the IRS will calculate this—TurboTax will not calculate it.

 

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
cepbanks
New Member

We started working on our 2018 taxes and were almost done. Where is all the work we completed? How do we get it back? We have purchased the CD but need the info we input.

Hey why not just answer the question that was asked?  Don't need a lesson on how mail works.

We started working on our 2018 taxes and were almost done. Where is all the work we completed? How do we get it back? We have purchased the CD but need the info we input.

She did answer it.  You have to switch to the Desktop installed program.  You need to download the .tax2018 file from your online account and open it in the program.  But I don't think you can download the tax files right now as they transition over to 2019.  Might have to wait until December when online reopens.  

 

If you paid for the online version you can ask support for the Desktop download.  Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact/

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question