updating turbo tax

[bluesgo]

Trying to e file federal return .When I click" transmit return now" a pop up indicates that I need update my turbotax. So as instructed I  click "online "on tool bar click check for updates and it says my software is updated. Still unable to efile.  Please advise...

[joshwatkins23]

I've also had the same issue.  I have been a TT user for many many years and have never experienced such a problem.  I have been trying to file since Friday, February 7th.  I've done everything I could think of.  I've run a software repair, I've uninstalled and reinstalled.  I've re-keyed e-file information.  I am at my wits end.  Would appreciate some assistance.  Clearly there is a software issue happening yet no fix is posted.  PLEASE ADVISE.

[Crowdeddesk]

I am attempting to e-file federal and state return.  Clicking "transmit return now" gives me a pop up indicating I need to update my turbotax.  As instructed, I clicked "online" on tool bar, then click check for updates, and it says my software is updated.   Returning to the window, I am still unable to e-file.  Next steps please...

[Hsbshs12]

I am having same trouble with Turbo tax deluxe. I hit the transmit returns now and it tells me to go to online menu and click check for updates. Which I do and then tells me I have updates but still won’t transmit. Keeps telling me I have to go to online and click check for updates 

[cp52]

I am having a similar problem.  I have used TT for many years and just downloaded Deluxe for 2019 onto a brand new MacBook Air.  When I try to open it, I get a message that Apple can't check for malware and the software needs to be updated (but doesn't indicate if it is TT software or Catalina which is fully up to date). 

[GuyFromStl]

I am experiencing the same issue.  I tried to uninstall and reinstall the software.  I even exchange the software in the store for a different copy and the same thing.  After spending at least 10 hours doing this and being on the phone with TurboTax I finally was told there is a known issue and it is affecting many users.  There were not able to provide any ETA except that it is a known issue and they are working on it.

Please respond to post if able when it is working as I hope I can try again tonight to submit the return.

[joshwatkins23]

UPDATE: I was able to get the transmit to work but I'm not exactly sure how. I uninstalled and reinstalled the software, then performed a repair software. After that, I cleared out the browser cache / cookies / history and when I tried to transmit, it worked. Try the easy thing first and clearing out your browser cache, etc. It may do the trick.

[jacobmc2]

Same issue here.  This is very frustrating as we know that there is risk of someone filing a dummy return under our name.  We also strive to file early to avoid someone filing a false tax return. TT better fix this soon!

[GuyFromStl]

I assume you are using software installed on your local computer?  Since many of us have multiple internet browsers which one did you clear.  I thought of trying that, but being it wasn't an online version thought that likely not it

[Elizabethcarolbrown]

I have used Turbo Tax for many years, but with this problelm (to which I can't find an answer) this may be my last year.  I've always thought it is the easiest, most user friendly...but I will be looking for a different tax program.  Noone seeems to know how to 'update' the program.  I am at my wits end. 

Clearly there is a software issue happening yet no fix is posted.  PLEASE ADVISE.

[aaflores]

I am also having trouble transmitting both federal and state returns with the same message that I need to update.   I have followed all of the instructions in addition to uninstalling and installing the software.  Please email me when someone replies....

[jacobmc2]

I found a phone number online after I logged in online. I left my phone number and TT called me back in about a half hour. They had to send to me a link via email that allowed me to manually update my copy of TT. After a download and a couple automatic computer restarts, it finally worked, and my files were successfully sent and received tonight. 

[jacobmc2]

@aaflores 

here is the link they provided to me to manually update my TT Premier. 

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-... 

[DennisL15]

Same issue here; 2/23/20.  TURBO TAX--please fix this "known issue" and advise!

[KatrinaLO]

If you are having issues and need assistance, please contact customer support by following the instructions below.   

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

But if you still feel you require additional assistance, you can contact us at (800) 446-8848.