Update Problem

[Wolf2fly]

Your solution worked as you explained, thank you very much.

[Catchawave]

RE: Turbotax Software update problem

The middle option has worked for me each time I try to help someone. The Windows System File Checker (SFC) is a tool that is built into all modern versions of Windows. This tool allows you to repair corrupt system files in Windows. Each time I use it I find that we see corrupted windows files and they get fixed.

Then I have the person reboot the computer.

Log back in to TurboTax and go to File and update again. This time the update sticks and we are allowed to move on and finish efiling. 

Good luck finding corrupt files . Its always best to get those repaired for the best computer health. Have a Beautiful Day!

If that didn't work, try one of these options:

Run the Windows System File Checker, then try installing/updating again.

Re-register Windows Installer:

1. Select Start > Run.
2. Type MSIEXEC /UNREGISTER and select OK (it'll look like nothing happened).
3. Repeat step 1 and type MSIEXEC /REGSERVER.
4. Install/update TurboTax again.

[RefundMeNow]

Similar: Windows 10 Home  Version 21H2 OS Build [removed]  Windows Feature Experience Pack 120.2212.4170.0, TT2021 Premier from CD.  Error box I get is different:

x Failed Updates:

+ Program Updates

Failed to download update. The data was truncated while converting from one data type to another. [Name of function(if known) = ] Check for solution.

When I clicked the hyperlink for the check for solution, got another dialogue box that said, "Sorry, a solution to this issue was not found."

Have uninstalled, rebooted, reinstalled 3 times, 1 of which after deleting the files in Task Manager as discussed in other threads here. 

Same message.

Called Support, got the call back with terrible feedback so agent said he would call me back.  I know...what were the odds, so of course, no call back 45 minutes later.

Any help appreciated.  Or else back to Costco for a refund and switch tax software after almost 10 years with TT.

[RefundMeNow]

Similar: Windows 10 Home  Version 21H2 OS Build [removed]  Windows Feature Experience Pack 120.2212.4170.0, TT2021 Premier from CD.  Error box I get is different:

x Failed Updates:

+ Program Updates

Failed to download update. The data was truncated while converting from one data type to another. [Name of function(if known) = ] Check for solution.

When I clicked the hyperlink for the check for solution, got another dialogue box that said, "Sorry, a solution to this issue was not found."

Have uninstalled, rebooted, reinstalled 3 times, 1 of which after deleting the files in Task Manager as discussed in other threads here. 

Same message.

Called Support, got the call back with terrible feedback so agent said he would call me back.  I know...what were the odds, so of course, no call back 45 minutes later.

Any help appreciated.  Or else back to Costco for a refund and switch tax software after almost 10 years with TT.

[RefundMeNow]

Nicole and colleague from Customer Support got me a download version.

So all's well that ends well, but next year......will look at reviews before sticking with TT.

[ashutoshsharmaindia]

Nothing worked in my case.

Opening the firewall.

Uninstalling and re-installing

tried every possible step provided by everybody out here.

Windows 10 and Turbo Tax Home and Business 2022 windows desktop edition

[ashutoshsharmaindia]

I tried all the suggestions and tips at other threads also regarding update issue for Turbo Tax Home and Business 2022 Desktop edition. 

After spending considerable time - almost 4 days and multiple hours, I changed the TEMP and TMP location also but that didn't solved the issue.

I tried on my new desktop where there are no prior version of Turbo Tax Home and Business Desktop edition(I am using it since 2012 and prior to that Deluxe Desktop edition)-it worked.

So it's the previous versions of  Turbo Tax Home and Business Desktop editions which is coming in the way of installation and update of Turbo Tax Home and Business 2022 Desktop edition. 

Shame on intuit that they are not doing this kind of testing and expecting customers to fix this kind of issues. Logs doesn't contain something meaningful for the person in IT to also fix.

Better to uninstall all the prior versions of Turbo Tax  Desktop edition if you are also facing this issue.

[terrier]

Thank you for figuring this out.  It was what fixed my issues.  Uninstall all previous versions and current, reinstall the current version and updates ran fine. 

[harryo48]

I used control-alt-delete to access task manager, then selected and ended the Window Installer program it said was running. I then opened Turbotax 2022 again and it installed the updates. Hope this helps.

[ashutoshsharmaindia]

Finally it worked for me. You just need to have all the updates for your Operating system - Windows 10 or Windows 11. Turbo tax needs all the latest .Net framework updates to work properly.

[fbeach]

Entirely useless suggestions.

This is a repeat 2020.

Fix it!

[fbeach]

How about providing patches that don't?

Downloading and installing the latest patch from the Intuit site doesn't work either.

Fix It!

[KatrinaLO]

Have you made sure your operating system is current and has all updates? Have you tried using a different browser?

@fbeach 

[susanotax]

I think you've been helped, but for anyone else, I had a problem that TT Business would not update on my Win 10 laptop.  I tried to update manually per the below link.  This did not seem to work until I updated my Windows.  There were several pending updates and once I finished them and did the manual update per the attached link, the auto updater worked.  Good luck! 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/update-products/manually-update-turbotax...

[ashutoshsharmaindia]

1. Uninstall all the prior versions of TT desktops(prior years).
2. Update your Windows - all the .Net security updates.
3. If not, try installing in a new laptop/desktop. For me this step worked. All the new ones are having Windows 11 and it's working fine(there are no prior versions of TT desktop  on that).
4. I tried every possible solution like changing TMP and TEMP etc....but nothing else worked.