Update extraction does not work for a Mac

[JakailaLO]

Can you please clarify your question by reposting a new question with as many details as possible. 

[TrainDricer35]

I have been working on this for over two hours. Please help!!

[HeatherPLO]

May I get you to provide additional details about your issue?  Please respond on this same thread.  

[joepiotrowski]

Update downloads and starts to extract and then freezes before the end. If I don't update the program works fine. Catalina 10.15.3

[FQG9CXQPsWtnu]

Had the same problem. Updated downloads fine, then it didn't do anything. It just took 10 minutes to extract the file.

[joepiotrowski]

Thanks. You were correct.

[CRStexas]

Unfortunately, I'm encountering the same problem - stuck in extraction.  Worse yet, I can't just bypass it and go into the program.  What in the world is going on?  This isn't the first time I've had problems with updates; very shaky process.  Running MacBook Pro.

[TaxRookie123]

Having the same issue. Can someone at Intuit advise on a solution please?

[EbonyL122824]

@TaxRookie123 Follow the instructions in this link for troubleshooting. If you need further assistance, contact customer support here.

[109Mistic]

I wanted to start our 2020 taxes today. I opened TurboTax, downloaded the updates, but have been stuck in extracting the update FOREVER. I cancelled, restarted computer. Same result. I have a a MacBook Air. 

[SForrestLO]

These Turbo Tax FAQs will provide troubleshooting steps.

What are the TurboTax Desktop Mac Install Troubleshooting Tips?

This Turbo Tax FAQ will provide troubleshooting steps.

Troubleshoot TurboTax for Mac updating issues

[roderickgaerlan]

These fix links don't address the Extracting update issue, it keeps getting stuck at the same spot.  To be clear, the software is already installed and it just keeps getting stuck in the same place.  

[MichelleLO]

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one assistance. Please see What is the TurboTax phone number?  for contact information. 

@roderickgaerlan

[reevesjeremy]

Same thing happened last year. Just have to let it sit "forever" and it'll finish when it's ready.  Took mine about 10 minutes. Mileage by vary.