After update is downloaded, extraction stops after 9/10 completed. Am using Mac Book w/OS X 10.13.3 and Chrome browser

Forum|Forum|7 years ago
June 6, 2019
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TurboTax Deluxe Mac

Best answer by macuser_22

1) Restart the Mac and update again.

2) Corruption could have occurred in the Application or in an associated preference or support file. To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac

https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac

macuser_22

Answer

Alumni - Champ

1) Restart the Mac and update again.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

krappoltAuthor

Level 2

False Alarm! Update finally extracted completely and update was installed..

billy-hill

Level 2

same thing happened on my iMac. After I restarted it the same delay happened but I let it go 5 or 10 minutes and it did complete on its own. It was just one super long delay!!!