up to 5 computer installs ?

[Rpriz]

I installed the cd version of 2020 deluxe on my mac with serial code.  No issues..... but now when my daughter downloads the same version (she has no dvd/cd drive) she gets an error that its a code already owned. 

Whats the best way to allow her to install my version/serial onto her mac?

thanks,

Ron

[AshleyLO · Accepted solution]

Please call in so that we can further assist you with this issue: Contact TurboTax

[Rpriz]

I called in as instructed and had the most intelligent and knowledgeable tech rep help me out with my issue. Hands down the most refreshing support help ever in any category or business!!!!

Thanks again for making my day an amazing one!

Ron

[ChE236]

What was the response? I called in today and the rep could not help me do the install.  This issue seems to affect a LOT of people!

[KathrynG3]

What type of installation is being done--Windows or Mac, CD or Download? Explaining more about your issue can help us determine what resources could best resolve the issue.

To get started, here are some resources:

For more information, see:

How do I install the TurboTax software for Windows?

How do I install the TurboTax software for Mac?

How do I download the software I purchased at TurboTax.com?

Just in case troubleshooting is needed:

Troubleshoot installation and running TurboTax for Windows

Troubleshoot TurboTax for Windows downloading issues

Troubleshoot TurboTax for Mac updating issues

For the state:

Download TurboTax State (Windows)

Download state program for TurboTax for Mac

@ChE236