TurboTax Billing info error

[59thomsen]

Okay, believe it or not, this seems to have worked.
I am also questioning TurboTax as a program now as well.
I have using TT for ages and this is the first time this problem has occurred.
Thanks for the input - hopefully once the order is "processed" I can download and proceed with my taxes.

[halsshop]

I was charged twice by TurboTax for refund transmission, and I was also charged (also twice) for a state refund transmission that it did not do. I tried to request a refund in the app, but it does not recognize either of the transaction numbers. 

I tried to address in the ai chat, which told me that an agent would call me, and I never received a phone call.

How do I get my refund from TurboTax (not my federal or state refunds, but money that TurboTax charged me).

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

Are the charges processed or pending?