I was charged twice by TurboTax for refund transmission, and I was also charged (also twice) for a state refund transmission that it did not do. I tried to request a refund in the app, but it does not recognize either of the transaction numbers.
I tried to address in the ai chat, which told me that an agent would call me, and I never received a phone call.
How do I get my refund from TurboTax (not my federal or state refunds, but money that TurboTax charged me).
