Turbotax 2019

Forum|Forum|6 years ago
November 8, 2019
7 replies
0 views

Purchased and downloaded Turbotax 2019, but my Mac won't open it because it can't verify that malicious software is not in the download. What do I need to do to open it?

DoninGA

Level 15

Go to the answer here - https://ttlc.intuit.com/community/taxes/discussion/re-tried-to-open-basic-today-and-got-the-following-message-turbotax-basic-2019-can-t-be-opened/01/952149#M342740

DoninGA

Level 15

@PiranianAG See this TurboTax support FAQ for the problem - https://ttlc.intuit.com/community/troubleshooting/help/turbotax-for-mac-won-t-open-when-installed/00/26611

user17539040591

Level 2

I have iMac running Catalina and I cannot load TurboTax 2019. It says that Malicious code cannot be checked.

DoninGA

Level 15

@user17539040591 wrote:

I have iMac running Catalina and I cannot load TurboTax 2019. It says that Malicious code cannot be checked.

See this Apple article: https://support.apple.com/en-us/HT202491

12121

Level 2

In System Preferences under Security & Privacy you must allow the program to work!

12121

Level 2

Go to System Preferences, Security & Privacy and under General permit the program to work!

jldjpd

Level 2

Unable to download 2019 Basic for MAC. At one point Intuit told me I haven't completed my 2018 return (not true).

DoninGA

Level 15

@jldjpd wrote:

Unable to download 2019 Basic for MAC. At one point Intuit told me I haven't completed my 2018 return (not true).

Did you purchase the TurboTax Basic edition for tax year 2019 from this website - https://turbotax.intuit.com/personal-taxes/cd-download/

If so, what exactly happens when you try to download the software from your download account here - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

melrose2

Level 2

I have been on hold for over 2 hours so I went on line and sent a message which came back with a different 800 #. When I dialed this I got transferred to the earlier number and I am on hold once again. When I was sent my download for 2019. The download for MAC is 2017. This can't be correct. How do I get the correct download. This is sooo frustrating.

DoninGA

Level 15

@melrose2 wrote:

I have been on hold for over 2 hours so I went on line and sent a message which came back with a different 800 #. When I dialed this I got transferred to the earlier number and I am on hold once again. When I was sent my download for 2019. The download for MAC is 2017. This can't be correct. How do I get the correct download. This is sooo frustrating.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax