Turbo tax says i have form 8915A or B, which i don't have any it won't let me e-file. what do i do?

[ivory6933]

I been on phone with many saying I am the only one they cannot fix, said I had to delete many forms, clear cache, and reboot computer.  I get about 3 emails a day saying they are looking into this matter, but no help has come.  I have been told I must have made a Covid disbursement ad I have not.  I answer "No" I have not taken previous year's disbursement, but to no avail, I cannot E-file.  I have have used Turbo tax over 30+ years and file my mother's and all 4 children through this program.  If I cannot get a fix, it will be my last.  I even had one Rep say I need to pay an upgrade to get help, but would not guarantee a fix even paying?  Also, this is their glitch not mine, why do I have to pay extra for their failure to fix a glitch.  I don't have this Form, I dont need this form - HELP ME file so I don't stress over this.  I have been done with my Taxes since beginning of February and I still cannot file.  6 weeks waiting on a form I do not need.  I beyond frustrated right now..   I have moved on to mad, I keep getting told it is something I did, but others are having the same issue.  Thanks Turbo Tax for trying to make feel like I did something wrong.

[ivory6933]

I been on phone with many saying I am the only one they cannot fix, said I had to delete many forms, clear cache, and reboot computer.  I get about 3 emails a day saying they are looking into this matter, but no help has come.  I have been told I must have made a Covid disbursement ad I have not.  I answer "No" I have not taken previous year's disbursement, but to no avail, I cannot E-file.  I have have used Turbo tax over 30+ years and file my mother's and all 4 children through this program.  

[ivory6933]

If I cannot get a fix, it will be my last.  I even had one Rep say I need to pay an upgrade to get help, but would not guarantee a fix even paying?  Also, this is their glitch not mine, why do I have to pay extra for their failure to fix a glitch.  I don't have this Form, I dont need this form - HELP ME file so I don't stress over this.  I have been done with my Taxes since beginning of February and I still cannot file.  6 weeks waiting on a form I do not need.  I beyond frustrated right now..   I have moved on to mad, I keep getting told it is something I did, but others are having the same issue.  Thanks Turbo Tax for trying to make feel like I did something wrong.

[ivory6933]

Apparently my comments were too long and had to split my message up.

[hawthorne-locket]

I’m not even getting a response. After every phone call I get a message that says case closed. The worst experience I’ve ever had with TT

[TeresaM]

Thank you for sharing this information. Our team is working to resolve a situation where there is a message in Review that Form 8915-A is not ready but this form is not in the return.  We apologize for any inconvenience this has caused and are working to correct this.

Please see this TurboTax Help article which has a link to sign up for updates. Notifications Form 8915-A

[ivory6933]

I had three call backs from them and no one was on the end...  i could hear breathing but no one talked.  I had to keep requesting for a call back and on the 4th time some one was finally on the line to talk to me.  

[ivory6933]

I have gotten this same reply for over a week now, we are working on the problem

[hawthorne-locket]

Was denied a refund for their screwed up software.

" Once payment has been received, the product is considered to have been used to prepare your taxes, regardless of whether you print or electronically file your return, or if it's rejected." 

I can't efile. The customer service rep lied to me about the reason behind it. I'm being told to suck it up and mail it when they have a return that isn't correct. I'm not going to mail in a return that has not been prepared correctly.

[DoninGA]

@hawthorne-locket See if there are Forms 8915 in the list of files for your account.  If there is then delete all Forms 8915 in the list

Click on Tax Tools on the left side of the online program screen

Click on Tools

Click on Delete a form

Go to back the section where asked for Disaster Distributions and answer NO.  You should be able to e-file the 2021 tax return.

[hawthorne-locket]

I don't know how many times I need to post this but I have ZERO 1099-R forms. I have ZERO 8915 forms. The 8915 form only shows up when I print my return. It is NOT listed in forms that can be deleted. This is holding up my return. 5 hours on the phone plus a dozen or more interactions with this community page and nothing is being fixed. 

[ivory6933]

I am in same boat, I was on phone yesterday.  Went through every step - That I had already done hundreds of time before - Again with two different reps.  Still has Error

[ivory6933]

I paid for mine also.  They have a glitch and cannot fix.  I choose E-file when I paid because review did not show errors until I went  actually send returns - Then it said cannot e-file because it was missing forms I did not have or need.... WTH.... I hope this is not what I get told.  It is their screw-up