Was denied a refund for their screwed up software.
" Once payment has been received, the product is considered to have been used to prepare your taxes, regardless of whether you print or electronically file your return, or if it's rejected."
I can't efile. The customer service rep lied to me about the reason behind it. I'm being told to suck it up and mail it when they have a return that isn't correct. I'm not going to mail in a return that has not been prepared correctly.
