Turbo Tax did not file my 2023 Taxes and won't help me

[stacbalf]

I just went to eFile my taxes on TurboTax and it says that I did not complete my 2023 filing with them last year.  I have the email showing I paid for their services.  I also owed 2k last year and I paid that too.  I haven't been able to get ahold of customer service tonight (maybe because it's Sunday?) but has anyone else had this happen to them?

[VolvoGirl]

You would have gotten a letter from the IRS if you paid but didn’t file. Maybe you’re in the wrong account. How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

Log in to your IRS account and see if they got your 2023 tax return.   

[stacbalf]

I'm having this same issue and am getting no help.  I have seen on Reddit and on this community that this has happened to a lot of people.  Were they able to help you print off all of the information you had already put in for 2023?  I have the receipt showing that I filed with TurboTax for my 2023 filing.

[Cll1]

Yes my info was saved but I wasn’t able to proceed and print it out until they sent me the link to the TurboTax 2023 program. They did this instead of a refund for me  

[mytwosonst-d]

June 23, 2025

I just found out, Turbo Tax didn't file my 2024 taxes. And I paid them $138 for them to do so.

So now, I've got to file both federal and state.

I'll never, NEVER  use or recommend Turbo Tax ever again!

[xmasbaby0]

@mytwosonst-d Paying your TurboTax fees does not file your tax returns.  You have to go all the way through the three steps of the FILE section to click a big orange button that says "Transmit my returns now" in order to e-file.  Only you can click that button----TT does not do that for you.   You can still e-file your returns until October 15, and there is no penalty for filing after the April deadline if you are getting a refund or do not owe.

DID YOU E-FILE?

Did you e-file?   Did you go through all three steps of the FILE section and click a big orange button that said “Transmit my returns now?”

When you e-file your return you will get two emails from TurboTax.  The first one will say your return has been transmitted; the second one will tell you the IRS has accepted  or rejected your federal e-file.  If you filed a state return, there will be a third email (usually a day or two later) that tells you if the state e-file was accepted or rejected.

[VolvoGirl]

@mytwosonst-d   And.....When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. What does it say?

Are you asking about your 2024 return for this year or your 2023 return you did in 2024?  You can still efile 2024 until Oct 15.