Some TurboTax Desktop customers may receive multiple prompts to activate their license, which results in TurboTax not launching. One of the five suggested methods in this help article should resolve this issue. If it's successful, TurboTax will skip activation and open the starting screen where you can begin or continue your return.
- Go to InstallTurboTax.com.
- Select your product.
- Select your operating system.
- Locate and select your Download file to start the installation process.
- Accept the TurboTax License Agreement.
- Your product should automatically install after accepting the license agreement.
Directions to activate the installed product continue in this help article.
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