I bought turbotax software and 1 state file was suppose to be free. But it charged me. Why

[Justwannafile]

Perhaps we can organize and regroup in the thread ‘undisclosed state efile charges’.  

It only takes seven people with the same problem which can give substantial rise to same common issue — in other words many others were also deceived by the state filing undisclosed charges

to pursue a class action

[Justwannafile]

Perhaps we can organize and regroup in the thread ‘undisclosed state efile charges’.  

It only takes seven people with the same problem which can give substantial rise to same common issue — in other words many others were also deceived by the state filing undisclosed charges

to pursue a class action

[Justwannafile]

Cant agree more. Perhaps we can organize and regroup in the thread ‘undisclosed state efile charges’.  

It only takes seven people with the same problem which can give substantial rise to same common issue — in other words many others were also deceived by the state filing undisclosed charges

to pursue a class action

[Justwannafile]

Perhaps we can organize and regroup in the thread ‘undisclosed state efile charges’.  

It only takes seven people with the same problem which can give substantial rise to same common issue — in other words many others were also deceived by the state filing undisclosed charges

to pursue a class action

[rapidoeddie2]

ALL YOU HAVE TO DO IS INCLUDE THAT EXPLANATION ON THE CD DOWNLOAD.  

THIS HAPPENED TO ME THIS YEAR FOR THE FIRST TIME THIS YEAR.  THERE SHOULD BE A MORE CLEAR EXPLANATION AS TO WHY YOU MUST GIVE YOUR CREDIT CARD INFORMATION.  N.B.  "YOU MUST GIVE YOUR CREDIT CARD INFORMATION IN ORDER TO BE ABLE TO DOWNLOAD YOUR STATE TAX.  YOU WILL NOT BE CHARGED IF YOU CHOOSE NOT TO E-FILE."  

[bjohnston2]

When loading my free state download it wants $45.  

[SForrestLO]

You can speak to support for assistance. This FAQ will provide you with the steps to contact an agent.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

@bjohnston2

[Dizzy1]

I agree. False advertising because it still costs $25 to efile the state return.

[VolvoGirl]

 In the Desktop program you get one free state PROGRAM download to prepare unlimited state returns. Then each state return (including the first one) is $20 to efile, usually goes up to $25 March 1. Or you can print and mail state for free.  

[xmasbaby0]

This is directly from the TurboTax site

https://turbotax.intuit.com/personal-taxes/compare/desktop/

What does it say here?    And if you look at Premier or Home and Business what does it say about state e-file?

Deluxe

Recommended for:
Maximizing your deductions

$80* Federal

Includes 5 federal e-files

 and

1 state download. State e-file additional

Buy now

[VolvoGirl]

And on the box or online descriptions it says....

Fed+Efile+State

It does not say State efile is included.  And it should say (state efile additional cost) like at Costco.  

https://www.costco.com/turbotax-premier-2021%2c-federal-and-state-returns-%2b-federal-e-file-(state-... 

You need to read the whole description and understand what you are buying.

[lmorillo]

I didn't e file , but it charged me for both New York and New Jersey - one was supposed to be free.

[lmorillo]

I didn't e-file but it charged me for both states.

[MichelleLO]

Please reach out to TurboTax Customer Support to have someone review the fees with you. To get you to the right person, use the keywords billing issues​​​​​​.

What is the TurboTax phone number?

@lmorillo

[UEAFRY]

I am charged for my state tax filing.  I have only 1state and in the past years it did not charge me Ilafay Fry