There is an avalanche of reports about Software glitches and malfunctions for the current 2024 Download. Customers have profound software quality, functionality probs

[sk27]

What resolutions are planned??

[DoninGA]

Seen a few issues in this forum, not many.

Installed a 2024 TurboTax Premier edition on a Windows 10 Dell PC and the same download on a Windows 11 HP laptop with no issues.

[xmasbaby0]

We have seen some users who are having issues with the download, but nothing here that rises to the level of "avalanche"---so not sure where that idea is coming from.  There will be plenty of updates to the software over the next several weeks.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday

[SteamTrain]

@sk27 

The main issue I have seen with the very earliest of releases (Nov & maybe early Dec)....was that their computer did not contain the correct copy of Window "Visual C++" installed on it before installing TTX. I got the latest installation version of TTX Premier, directly as a TTX purchase on Friday, 3 January. When I installed that on both my laptop and desktop computers (Windows 11), it also initiated an install of Visual C++ before installing my TTX Premier.

SO the software staff appear to have backtracked and written that software check into the most recent versions of the Desktop installation files.

I don't know if both the X86 and X64 versions are both required or not, but in checking my installed app thru my "Settings" selection, I already had the Microsoft Visual C++ X86 version installed on my computer, but the X64 version was the one that TTX initiated during the installation process for the TurboTax 2024 software.

[blinky44]

I would agree not an avalanche of issues but those of us who have used the product for years are seeing more issues and slower updates that what we have seen in the past. I would also say that usually in early January the updates are at least once a week and in the last week not even one. So maybe we are just having a slower start this year which is fine. Still laughing though that K-1 is not available till the end of the month.

[spartyrlb]

There are issues: 

1) Nearly 75% of my data input screens are blank when I click to enter information. Example, when I click the  update button for 1099-INT the system goes to a blank page.  I can view the actual forms but there is no program window to input any data to populate the forms. 

2) I can't import information from Quicken despite the fact I am using the current versions of both TTX and Quicken.

3) The financial institutions search function is missing many banks.   I realize some financial institutions may not have their 1099s available yet, but some do.  When I used the Online version in past years I could search for and select my bank and if the information wasn't available yet the system would tell me when to check back.  I can't even get to that point now though as the search field seems to be incomplete.  Example, the USAA logo is on the download tab so presumably it's an institution that supports TTX downloads but it isn't available in the search list. 

4) The Desktop link for "Help Desk" brings up a bad request and I have to click another link to redirect to the correct page.

I am downloading TTX directly from the Intuit website rather than a third party.  

I've had two help desk techs simultaneously working with me for an hour to try and solve these issues w/o success.  The only thing that has worked is to completely uninstall TTX and then reinstall it.  That fixes several of the problems for about a day and then the issues return.  

Running as an administrator as SteamTrain suggests seems to correct at least some of the issues and will see if it corrects others.

On a related note, is there some way to manually import 1099s and other documents into Desktop like there is for the Online version?  The only options I can find are either download directly from the financial institution or type it all in myself.  The Online version also had an option to upload a digital copy from my computer.  Curious if this feature is available for Desktop and if not, why not?

[blinky44]

I find this interesting; I have used the desktop app all the years I have used Turbo Tax. I think I tried something else for one year and then went back to Turbo Tax and never looked back. Worked no matter what type of work I was doing. This year is a bit off but overall, most of my entries are done and for the sections that are still in process I won't have the data for a few weeks after the date they posted. At no time would I ever say that the desktop app was not worth using.

[xmasbaby0]

@spartyrlb You are trying to import from banks and financial institutions too soon.   Even if they have the data visible on their websites, it is usually about mid-February before they have it formatted for import into tax software.  So you either key it in by hand or wait a few weeks to be able to import it.

[SteamTrain]

@spartyrlb 

The blank page issue is one that occasionally hits certain folks computers with the Desktop/download software.

1) If on a MAC...I have no solution...the MACs usually have more problems than Windows systems.

2)  IF on a Windows computer, and you encounter a blank window, save what you've entered....then shut down TTX.   Then, when you start up TTX, try rt-clicking on the TTX icon, and selecting "Run as Administrator" from the pop-up menu.  

[spartyrlb]

@SteamTrain 

Thank you for the advice.  That seems to have corrected the issue. 

[spartyrlb]

@xmasbaby0 

Thank you for the information, but you are missing the point of my post and my problem with the import/downloads.  This all started because @sk27 posted about an "avalanche of reports about Software glitches and malfunctions."  Rather than inquire about what those issues are, users instead responded there wasn't an avalanche or really even an issue.  That's not helpful.

Sk27 presumably had issues so why blow him/her off.  Since folks were quick to belittle his/her post I gave examples of my numerous problems with the program.  Nearly 75% of data entry screens weren't available which is significant. My download issue is another example.  TTX Desktop also won't let me import data from Quicken despite the fact I am using the most up to date versions of both programs.  

That said, I can see why folks are quick to defend TTX after reading my post instead of talking about the problems.  My post definitely comes across as a rant vs. a civil posting of issues.  Now that I've had some time to calm down I can appreciate how my post is ranting and will amend it.

[Anonymous]

One glitch is that for 2024 IRA distributions from Contributory IRAs, if Federal and State Income tax is withheld (and reported in the correct boxes 4 and 14 on the 1099-R) TurboTax does not include those amount in 2024 taxes paid.  

[DoninGA]

---

@Anonymous wrote:

One glitch is that for 2024 IRA distributions from Contributory IRAs, if Federal and State Income tax is withheld (and reported in the correct boxes 4 and 14 on the 1099-R) TurboTax does not include those amount in 2024 taxes paid.  

---

It does when I entered by form 1099-R.  Federal on Form 1040 Line 25b.  State in the correct location on the state tax form.

[brewtoo64]

I have been using Quicken and Turbotax for many, many years.

For some reason, Turbotax 2024 will not run on my (Windows 10) computer. Meanwhile, Turbotax 2023 runs fine.

Today I wasted 2 hours and 24 minutes on the phone with a bunch of customer service people who were apparently just trying to guess what might be wrong. Each of them had me do all the same things the others had, over and over again.

After 2 hours and 24 minutes we all gave up. That time is in addition to the 25 minutes it took me to get someone on the phone in the first place, along with all the time I wasted trying to get the program to run over several days before I gave up and called. 

BTW, Turbotax shows an error message but gives no clue what the error is. It invites you to send report to Intuit with your email address. I did. Three times. I never heard a word from anyone.

So. After all these years I can no longer use Turbotax?

This level of customer service and disrespect for the customer's time is, quite frankly and quite honestly, the worst I have ever seen. Extremely disappointing.

[sk27]

It appears that Intuit is NOT addressing the profound discontent of so many [previously] loyal customers.