I have been using Quicken and Turbotax for many, many years.
For some reason, Turbotax 2024 will not run on my (Windows 10) computer. Meanwhile, Turbotax 2023 runs fine.
Today I wasted 2 hours and 24 minutes on the phone with a bunch of customer service people who were apparently just trying to guess what might be wrong. Each of them had me do all the same things the others had, over and over again.
After 2 hours and 24 minutes we all gave up. That time is in addition to the 25 minutes it took me to get someone on the phone in the first place, along with all the time I wasted trying to get the program to run over several days before I gave up and called.
BTW, Turbotax shows an error message but gives no clue what the error is. It invites you to send report to Intuit with your email address. I did. Three times. I never heard a word from anyone.
So. After all these years I can no longer use Turbotax?
This level of customer service and disrespect for the customer's time is, quite frankly and quite honestly, the worst I have ever seen. Extremely disappointing.
