There are issues:
1) Nearly 75% of my data input screens are blank when I click to enter information. Example, when I click the update button for 1099-INT the system goes to a blank page. I can view the actual forms but there is no program window to input any data to populate the forms.
2) I can't import information from Quicken despite the fact I am using the current versions of both TTX and Quicken.
3) The financial institutions search function is missing many banks. I realize some financial institutions may not have their 1099s available yet, but some do. When I used the Online version in past years I could search for and select my bank and if the information wasn't available yet the system would tell me when to check back. I can't even get to that point now though as the search field seems to be incomplete. Example, the USAA logo is on the download tab so presumably it's an institution that supports TTX downloads but it isn't available in the search list.
4) The Desktop link for "Help Desk" brings up a bad request and I have to click another link to redirect to the correct page.
I am downloading TTX directly from the Intuit website rather than a third party.
I've had two help desk techs simultaneously working with me for an hour to try and solve these issues w/o success. The only thing that has worked is to completely uninstall TTX and then reinstall it. That fixes several of the problems for about a day and then the issues return.
Running as an administrator as SteamTrain suggests seems to correct at least some of the issues and will see if it corrects others.
On a related note, is there some way to manually import 1099s and other documents into Desktop like there is for the Online version? The only options I can find are either download directly from the financial institution or type it all in myself. The Online version also had an option to upload a digital copy from my computer. Curious if this feature is available for Desktop and if not, why not?
