System will not accept DFAS amount

[jrhebbe2]

System will not accept military retirement pay input

[JamesG1]

System will not accept military retirement pay input

Do you mean that you are not able to download your IRS form 1099-R from DFAS?  Or something else?  Please clarify.

In TurboTax Online, follow these steps to report IRS form 1099-R: 

• Down the left side of the screen, click on Federal.
• Down the left side of the screen, click on Wages & income.
• Scroll down to Retirement Plans Social Security.  Click the down arrow to the right.
• Click Start / Revisit to the right of IRA 401K Pension Plan Withdrawals.
• At the screen Did you get a 1099-R in 2025?, select Yes.
• At the screen Choose all the situations that apply to you, make selection and Continue.
• You will be given options: 
•      to connect with your financial accounts, 
•      to upload your form, or 
•      type it in myself. 

See also this TurboTax Help.

[SteamTrain]

@jrhebbe2 

Since DFAS does not make the special files that allow you to directly import the data from DFAS into TTX.

You should select "Type it in myself"

(my opinion) I recommend you do NOT attempt to upload a Picture or PDF into the software....too many problems occur as the software "attempts" to interpret what it sees.  (someday it will be flawless, but not so far)

[jrhebbe2]

Forget the remark above.  The major problem was that I was confronted with a series of questions for which the answer was to choose between a check mark or a check mark with a box around it.  Both situations contained a check mark.  When I telephoned an Intuit rep, he was provided access to my screen.  I was surprised to learn that what he saw was not the same as what I saw...on the very same screen.  He said he saw were check marks  or empty boxes.  I had no empty boxes at all.  WIndows 11.  Up to date.

I am in the process of returning the product.  Paying someone else to do my taxes.