System error! Cannot enter W2

Forum|Forum|4 years ago
March 8, 2022
1 reply
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I purchased the 2021 Deluxe online version for Mac. I am able to enter everything fine until I get to Personal Income. When I click on update under Wages and Salaries, I immediately get an error code: "or Building Screen: /interview/federal". The pop-up states "Hmmm, looks like we've hit a snag. We recommend you revisit the last topic you were working on to make sure all your info's correct." Same thing happens when I click on "add w2" under Import Summary. I do not have any business deductions so the last topic was my Personal Info and there are no mistakes or missed entries. Please help. Thank you

TurboTax Deluxe Online

VolvoGirl

Level 15

See this

https://ttlc.intuit.com/community/income/help/why-is-the-wages-income-screen-blank/00/2425220

CameronP980Author

Level 2

I think I have created this error... I downloaded the home business software on my MacBook for me, then downloaded the deluxe so I can do my son's taxes. I don't think TurboTax will allow me to have two different downloads for the same year on one computer. Would you happen to know? I'm not trying to do taxes for two people on one... it is two different downloads. Thank you!

CameronP980Author

Level 2

Maybe. But you didn't need to buy or install another version. All the Desktop programs have the same forms. You just get more help and guidance in the higher versions. And the Desktop program can do unlimited returns and efile 5.

They were both online versions. I'll be sure to get the desktop version next year!