State return denied

[user30351]

I also updated and resubmitted this morning. CA accepted my return. Thanks TT for getting this fixed.

[mhuang16]

Resubmitted CA return today 3/31 and finaly got accepted.

Thanks everyone for escalating the issue.

[matina2022]

Good luck to everyone resubmitting!  Just tried again today and resubmitted the Cali return after software update, finally worked but was pending for about 5/6 hours. 

[lil_quantum]

It worked for me too yesterday, good luck to you all!

[cvontoussa]

I can totally sympathize!  My federal return has been rejected six times in the last two days although I have all the correct information in it!  This has been absolutely ridiculous!  I have never tried to e-file before and the convoluted requirements make it that I never will again!  I have done everything the system and agents have instructed me to do, and my return has been rejected every time.  Then I was sent the link to the IRS and after taking a photo of my drivers license, scanning my face into a video and submitted, only to be told by the IRS that they couldn't verify MY identity now, that was the last straw. I was never able to access my tax return on the IRS website as the last agent instructed, so I still can't do whatever it is that the IRS says needs to be done to e-file. I think they should warn taxpayers that if their return is rejected just move on and file by mail.

[fanfare]

unfortunately, TurboTax tax software now has a rule that if FED e-File is not recorded ACCEPTED,

you cannot e-File a state tax return.

[dcarrillo52]

It's saying I try to file it twice?

[Lisalou2269]

My identification number I didnt receive a letter

[CarissaM]

I would advise following the instructions here to contact us by phone so we can look into the issue further. @dcarrillo52 @Lisalou2269

[KOOLTROY]

I NEED TO FIX THE RETURN SO IT CAN BE COMPLETE

[MoniqueLO_]

Please see this Help Article for information on how to fix your rejected return. 

If you need additional assistance please feel free to contact Customer Support so you can speak with someone who can assist you.

@KOOLTROY

[Nicholecostello96]

What went wrong? 

[dcarrillo52]

Don't know intuit did it ? My income tax return

[MichelleLO]

So that we can better assist you, can you please provide specific details about the issue you are experiencing with your return?

@dcarrillo52

[dcarrillo52]

All it says that IRS didn't accept it after you did the taxes for me?