Speak to live agent

[tmetcalf]

My version ordered was/is with the California state. 
I did not remove the future audit fees from the purchase as I didn’t know, nor would there be any expectation that any additional charge would be added when I purchased the software.  The idea that I need to remove or decline a charge in the future that I don’t know needs to be removed when purchasing the software is ridiculous. 

Don’t want it need it nor did I ever agree to buy it. 

I need to file please have it removed immediately so I can file this is delaying my filing. 

[tmetcalf]

I also don’t understand why you won’t call me or proved live private email service, we are talking about tax filings for businesses and individuals. Public forum is not proper.

[DoninGA]

---

@tmetcalf wrote:

I also don’t understand why you won’t call me or proved live private email service, we are talking about tax filings for businesses and individuals. Public forum is not proper.

---

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

[Irene2805]

You can call TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

1. Click on this link:  https://support.turbotax.intuit.com/contact/
2. Select your TurboTax platform.  
3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
4. Click Submit.
5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

@tmetcalf

[jonahlenahan]

I need help filling my 2020 tax return you guys filed my 2019 return for 2021 return and don't know how to fix it 

[DoninGA]

---

@jonahlenahan wrote:

I need help filling my 2020 tax return you guys filed my 2019 return for 2021 return and don't know how to fix it 

---

You are going to explain further about what you did.

Only you can file a tax return by clicking on the large Orange button labeled "Transmit my returns now".

The current tax year being filed is 2020.  The TurboTax online editions are only for tax year 2020.

Tax year 2021 cannot be filed until the year ends after 12/31/2021.

A 2019 tax return can only be printed and mailed using the TurboTax desktop software installed on a personal computer.

[jonahlenahan]

I need help filling my 2020 tax return u guys filed my 2019 tax return for this year 

[jonahlenahan]

• How do I get u guys on video

[DoninGA]

---

@jonahlenahan wrote:

I need help filling my 2020 tax return u guys filed my 2019 tax return for this year 

---

If you entered 2019 tax data on a 2020 tax return then you have to amend the 2020 tax return that you filed to enter the correct 2020 tax data.

See this TurboTax support FAQ on amending a tax return originally completed and filed using the 2020 TurboTax editions - https://ttlc.intuit.com/community/amending/help/how-do-i-amend-my-return/01/27439

To file a 2019 tax return -

To complete and file a 2019 tax return using TurboTax you would need to purchase, download and install on a personal computer one of the 2019 desktop editions from this website - https://turbotax.intuit.com/personal-taxes/past-years-products/

A 2019 tax return can only be printed and mailed, it cannot be e-filed.

[r060381]

I need help amending my 2020 Federal Taxes as I did not receive certain tax credits, child tax credits that I should have received. It also says that I paid for the free version of turbo tax, which is not true, I paid $120. I paid $40 for federal, $40 for state and $40 to file. I don’t know how these error went unnoticed, it’s part of turbo tax 100 percent guarantee. I received an email from turbo tax saying that I could amend it, but when I try it states something is being worked on on turbo taxes end

[MichelleLO]

Due to the passing of the American Rescue Plan, there is a delay with the ability to amend returns in TurboTax. Please see the below TurboTax Help Article for more details and a link to sign up for an update when the amend option is available. 

Why can't I amend my return?

@r060381

[r060381]

I did sign up for that update and received an email from turbo tax saying that I was now able to amend my return, but it still will not let me process. 

[PattiF]

The amend feature is available. If you are using TurboTax Desktop, you will have to run an update. Here are instructions on how to update the program.

[Tinkermom52]

I need to sign my taxes.

[Tinkermom52]

I don't know where to sign an checkout.