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mullermw
New Member

Property Tax Entry Not Working

Turbo Tax Support,

I'm experiencing a defect in the feature for entering Property Tax information.

When I click the "Property Tax" section on the "Deductions and Credits" screen, the screen shows "Checking for Property (Real Estate) Tax Deduction". I wait and nothing happens and there is no indication of progress (see screenshot below). When I click "Enter Info" I am returned to the "Deductions and Credits" screen without explanation.

A similar issue was reported in this ticket from 3 weeks ago. Others have resorted to manually entering property tax information directly into the Schedule A form. That workaround should not be necessary. The quality and usability of this user interface is poor and this defect is a significant regression.  Please release an update with the fix as soon as possible so your users can finish 2024 taxes without interruption.

Thank you.

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8 Replies
AmyC
Employee Tax Expert

Property Tax Entry Not Working

If you return to your mortgage entry screen and remove the property tax there, it will unlock the property tax section so you can enter all of the property taxes. This is the best solution for now. Those with only one property tax are not affected by the entry with the mortgage.

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hjrw
Returning Member

Property Tax Entry Not Working

The only way I could enter my property taxes was on the Mortgage page.  I have no mortgage, so I had to fake the entries and enter the property taxes there.  How could TurboTax screw this up?  Without touching the mortgage page, it would not allow me to enter property taxes on the property tax dialog.

 

This entry has worked for decades.  But not this year.  And support kept insisting it was due to a change in IRS rules.  I insisted that it was a bug.  

 

In addition, going directly to Schedule A, TurboTax will not allow any entries on the real estate taxes line.

 

I will probably drop TurboTax next year.  I've been using it since at least 1996.  But this denial of responsibility is too much.

TS61
New Member

Property Tax Entry Not Working

I've got exactly same problem.  'cept I've got no mortgage.  Same as last year.  2024 imported 2023 taxes and SHOWS the 2023 property tax entry.  But.... 2024 attempting to enter property tax comes back with a "we need a bit more info" screen, but when you select the provided "Enter Info" it just goes away.  *No response, no error, no info, no nothing*.  just back to the 2024 deductions and credits screen. 😕

Property Tax Entry Not Working

I am having the same problem.

I have no mortgage.

property tax input page returns to deductions page when pencil is clicked.

This is a significant deduction that must be included.

hjrw
Returning Member

Property Tax Entry Not Working

Hi TS61

 

I have no mortgage either, so I faked one with $0.00 for all of the entries and the lender is "None."  I was able to enter the property taxes on that form.

 

-Herschel

hjrw
Returning Member

Property Tax Entry Not Working

Hi BoydFamily

 

I have no mortgage either, so I faked one with $0.00 for all of the entries and the lender is "None."  I was able to enter the property taxes on that form.

 

-Herschel

DMarkM1
Employee Tax Expert

Property Tax Entry Not Working

This experience with not being able to enter property taxes is being worked on.  

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Property Tax Entry Not Working

that worked for me.. had to use fake date, etc.

thanks

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