I got an email saying my order was being processed. I didn’t know I had an order and I tried searching for one and couldn’t find one. Why would I get this email
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Use this TurboTax website to check your orders and payments - https://shop.turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp
OR -
Do I have a TurboTax Advantage subscription?
If you have an Advantage subscription your order is processed each tax year to send the software you requested
Here's how to quickly find out – sign in to TurboTax Advantage. If you see Sign up now, you don't have a subscription under that login.
However, some customers have multiple TurboTax accounts. If you're one of them, you could be subscribed under a different account. To find all your accounts, use our Account Recovery tool and then sign in to TurboTax Advantage with each login.
Are you on the Advantage Plan where you automatically get it each year?
First, here's to stop your Advantage membership (annual subscription):
https://ttlc.intuit.com/questions/1901052-how-do-i-cancel-my-turbotax-advantage-subscription
And here's an online refund request form. Submit it within 60 days of having received your product.
https://support.turbotax.intuit.com/forms/refund-request.jsp
If you have any problems with the refund form, here's how to reach TurboTax Support by phone:
If you are an Advantage member, log into your Advantage account and scroll down past the FAQ links. Near the bottom of the page you should find a special Advantage phone number to directly contact Customer Support.
If you are not an Advantage member, use the form at the link below to schedule a call back, or it may provide a number. Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
https://support.turbotax.intuit.com/contact
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