Printing Instructions Missing

[DoninGA]

@Nameless123 

This is a know problem with the missing Filing Instructions page.  It is being worked on but a date when this will be corrected is not yet available.

Go to this IRS website for the federal tax return mailing address, by state, with and without a tax payment. - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment

You have to sign and date the federal tax return, Form 1040, on page 2.  If you are married and filing Jointly your spouse also has to sign and date the form.

Include with the mailed tax return all forms W-2 and 1099 which have taxes withheld.

Also, include with the tax return all other forms and schedules which have an Attachment Sequence Number located in the upper right corner of the form or schedule.  All other pages are for your use only.

[personh]

Appreciate this response but just to be clear, we all have unique tax circumstances that may require additional pieces required to be mailed elsewhere and you're not looking at each circumstance to provide guidance but blindly giving guidance. That's why us getting our filing instructions that are tailored to our specific tax return are so important and what we're paying for. I had someone from TurboTax go into the backend system but these kinds of responses are dangerous and also not informed. Quite frankly shocked that TurboTax hasn't fixed this problem yet. Based on this blanket guidance, I would've filed incorrectly. To other people dealing with this issue, either go somewhere other than TurboTax or make someone individually review your case and tell you which pages to send where and review all of your forms and what support you need to provide along with each form. 

[CatinaT1]

Are you using TurboTax Desktop or Online? This was a problem but was corrected in a recent update.

You may need to do a manual update. 

What is a manual update?

You can try these steps to resolve if you are using the online version:

• Clearing your Cache and Cookies
• Using a different browser
• Opening an Incognito Window

[cmjauregu]

Hi, still unable to get instructions and cover page after trying all of the suggestions except Facebook messenger conversations. What is the issue? 

[DianeW777]

Federal returns can be mailed to the address for your state using the IRS link below. Mail all forms and schedules, do not include any worksheets. Your return should print out in the correct order. Each form after the 1040 has a unique sequence number in the corner which is used to put the pages in order.

• Where to Mail Returns With or Without Payment

For state returns, you need to check your State Department of Revenue website to get the address you will need to mail your state return.

@cmjauregu 

[cmjauregu]

How do I get a refund for the state portion of my tax return since turbo tax is unable to provide instructions consistent with prior years? 

[MarilynG1]

Contact TurboTax Support and choose 'Billing' from the phone menu.

@cmjauregu 

[R1Shaeff]

Dawn, thanks! You did what over an hour on the phone with support could not. Once you file, you have to "trick" the system by clicking "add a state". THEN you can access the Tax Tools and print center options. THEN you have to select "Include government and TurboTax worksheets", and download.

Not sure if anyone at TurboTax actually reads or cares about this, but this issue is NOT resolved. Why not just include these forms like years past when you click the Download pdf option? Why the need to back door trick the system to show you Tax Tools options again just get the Filing Instructions page? FIX IT!