Printing Instructions Missing

Forum|Forum|1 year ago
February 20, 2025
4 replies
14 views

Hi,

I've been trying for over a week and a half to get someone to resolve my issue. My forms for some reason aren't able to E-file and I have to physically file. The PDF when I download my return does not have any of the printing instructions on what to put in each file (I have 1 federal and 2 state returns) or where to mail it etc that I'm paying money for. I keep getting told to clear my cache and things that are useless and have not helped or changed the PDF output. I need someone to help or give me refund so I can go use another service as TurboTax has not actually done what I paid for.

Ask the Experts - Deciphering - Feb 2025

DawnC

Level 15

Are you using desktop or TurboTax Online? Have you tried printing (or saving as a PDF) the entire return, including worksheets? If you are using TurboTax Online and have already filed, you will need to click on Add a State to get back into the Print Center (located in the Tools menu). Printing from the Print Center should get you the instructions page you are looking for, it should be the first page on the list, actually. You can choose to print just the instruction page if you prefer.

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personhAuthor

Level 3

TurboTax online and yes, I've printed them with all the government and TurboTax sheets included and there are no mailing instructions included in my PDF

cmjauregu

Level 2

Having the exact same issue following in case resoution

Nameless123

Level 2

Did you get a solution for this? Everyone seems to be having the same issue missing the instruction page. I'm getting beyond frustrated and cant seem to find a solution to this. I dk what I need to include with the return or the addresses to send it to. I can't find anywhere to reach customer service.

DoninGA

Level 15

@Nameless123

This is a know problem with the missing Filing Instructions page. It is being worked on but a date when this will be corrected is not yet available.

Go to this IRS website for the federal tax return mailing address, by state, with and without a tax payment. - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment

You have to sign and date the federal tax return, Form 1040, on page 2. If you are married and filing Jointly your spouse also has to sign and date the form.

Include with the mailed tax return all forms W-2 and 1099 which have taxes withheld.

Also, include with the tax return all other forms and schedules which have an Attachment Sequence Number located in the upper right corner of the form or schedule. All other pages are for your use only.

personhAuthor

Level 3

Appreciate this response but just to be clear, we all have unique tax circumstances that may require additional pieces required to be mailed elsewhere and you're not looking at each circumstance to provide guidance but blindly giving guidance. That's why us getting our filing instructions that are tailored to our specific tax return are so important and what we're paying for. I had someone from TurboTax go into the backend system but these kinds of responses are dangerous and also not informed. Quite frankly shocked that TurboTax hasn't fixed this problem yet. Based on this blanket guidance, I would've filed incorrectly. To other people dealing with this issue, either go somewhere other than TurboTax or make someone individually review your case and tell you which pages to send where and review all of your forms and what support you need to provide along with each form.

Turbotaxuser97

Level 2

Thank god I had the same issue and everyone is doing it right except one small step. When you click on add state and get back into the printing options youre not going to get the mail in instructions correctly. It will keep saying you filed electronically on your state returns. To fix this you find the page that says to change them from file to paper returns then click next and pick up where you left off. Once it takes you back through the steps keep clicking next like youre refilling it will take you back to the option to print the mail return with the proper personalized instructions you need. Hope this is clear. I dont remember exactly but basically get back to where you changed it to paper return and go through the process again