Oops! Itappears there was a drop in our connection. Sorry about this! Sometimes theconnection between your browser and our server can be dropped asittraverses theInternet

[HeatherPLO]

So we can take a closer look at your specific situation, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

@pat008 

[pat008]

I contacted the support team several times yesterday but still no luck. Only the IT department can fix it or even look at it. The rest of the support team is clueless about the issue! 

[HeatherPLO]

I see you mention this has been going on for three years.  We need a bit more information to be able to assist you further here in the forum. 

Does this happen every time you try to transmit returns?  Has it ever been resolved for you to e-file or do you mail your returns in?  What specific version are you using?  What troubleshooting steps did you take each time it gave you that error? 

@pat008 

[pat008]

I meant that multiple users had faced this issue since 2019, and still, Turbo Tax is clueless about the resolution or even understanding the root cause of the problem. Why would I use the product if I saw the issue for 3 years? I've been a Turbo Tax Online user since 2017, but the tax filing was too difficult this time. The main issue is that the Turbo Tax support team has 0 expertise when it comes to IT or product-related issues. I tried calling 3 different times, and every agent was clueless. None of them knew what cookies, cache, or browsing history meant. The agents kept on saying that they were unaware of the issue. So, I showed them this post. By the way, I'm still facing issues, and I can't even edit my basic profile. It is sad to see that Intuit can't afford to have agents with basic IT or Product knowledge. I do not want to spend any more days troubleshooting or explaining to agents how the internet or browser works. 

Unfortunately, if any of the present user or future customer faces this issue, then Intuit Turbo Tax has 0 clues about the issue. It will be better to move on with another company.