I meant that multiple users had faced this issue since 2019, and still, Turbo Tax is clueless about the resolution or even understanding the root cause of the problem. Why would I use the product if I saw the issue for 3 years? I've been a Turbo Tax Online user since 2017, but the tax filing was too difficult this time. The main issue is that the Turbo Tax support team has 0 expertise when it comes to IT or product-related issues. I tried calling 3 different times, and every agent was clueless. None of them knew what cookies, cache, or browsing history meant. The agents kept on saying that they were unaware of the issue. So, I showed them this post. By the way, I'm still facing issues, and I can't even edit my basic profile. It is sad to see that Intuit can't afford to have agents with basic IT or Product knowledge. I do not want to spend any more days troubleshooting or explaining to agents how the internet or browser works.
Unfortunately, if any of the present user or future customer faces this issue, then Intuit Turbo Tax has 0 clues about the issue. It will be better to move on with another company.
