Not able to E-file State (Minnesota)

[CatStr]

Same problem with filing Alabama state return

Using Windows Turbo Tax Home and Business 2023 for desktop

[AmyC]

Did you try the pay by phone trick mentioned above?

@CatStr 

[CatStr]

Thanks. I called the phone number given on the error message, and the agent eventually (1:38 hr) was able to use "pay by phone". However, TurboTax Home & Business definitely has a software bug if this occurs when filing state taxes for Alabama, California, and Minnesota as well as others that didn't leave a message.

[AL7000]

Same problems with trying to file federal or state taxes for Indiana.  Will not allow a download of the an extra state - Iowa giving the same Oops message.  Had to file thru mail in that TurboTax was unable to provide the proper assistance for Fed and Indiana.  Have to manually do taxes for IA in that I have gotten the Oops error message since February - it is now April.  Very frustrating.

[joe-cucchiaro-or]

I have had the exact same experience!  I can not get to a payment screen.  Contacting support is absolutely useless, I have tried multiple times and every time you need to deal with the annoying Automated Call Director, then once you get to an agent, you have to troubleshoot from scratch because they don't check to see what you have already been through with support.  When you check the Minnesota Form Availability, is shows that the Minnesota Information Worksheet is not supported for E-file.  This is a system generated form that does not get filed and can not be deleted.  This is obviously a system issue and I have asked repeatedly for a fix.  The question is when will the Minnesota information worksheet be supported for e-file?  Why is this question so difficult to answer?  This entire situation is unacceptable and the lack of responsiveness from Intuit is beyond frustrating.  As I head to the post office to file my Minnesota tax returns by mail, I regret my purchase of Turbo Tax and will not purchase Turbo Tax in the future.  There are far too many other tax prep applications available.

[VictoriaD75]

There was a known issue with efiling Minnesota state returns that has been resolved. Try clearing your browser history if using TurboTax Online or updating your software for TurboTax Desktop. We hope this resolves your issue.

[joe-cucchiaro-or]

Hi Victoria, I use TurboTax desktop and just checked for updates.  I got the message that my software is up to date so I just tried to e-file my Minnesota taxes again and got the same error, "Hmm . . . it looks like we hit a slight snag.  Please try again."   When I use the Intuit Tax Form Availability Tool (https://form-status.app.intuit.com/tax-forms-availability/formsavailability?albRedirect=true&product...), it still shows the Minnesota Information Worksheet is not available for e-file.  Again, this is a system form that can not be deleted and is not filed, so the software is not functioning correctly.  The issue has not been fixed.

[MarilynG1]

Have you already Efiled your Federal return and been Accepted?  

If so, and you're filing your Minnesota return separately, here's some info on Filing Federal and State Returns Separately to help you.

It's probably not the fact the the MN Info Worksheet is not ready that is blocking your state Efile; this is the case for many states, and as you said, this form is not Efiled.

If the error persists, here's how to do a Manual Update. 

@joe-cucchiaro-or 

[Lizzzo]

California, Year 2024 Desktop TT Deluxe, same issue with the snag. I followed the instructions CatinaT1 posted and no luck.  I'm still on HOLD, they're checking with the BILLING Dept. I had this happen years ago and that sounds like a familiar fix, but not something I can do myself. And I don't see where you can pay the $25 fee by phone. 

HELP Please!

[MonikaK1]

Are you having trouble paying for the state e-filing because the payment button doesn't appear on your screen? This has been a problem particularly for Mac users.

Some Mac users are reporting issues with the screen size in certain areas of the program in that the button needed is not showing on the screen.

To adjust the resolution on your screen, you could try the steps on this Apple Support page:

On your Mac, choose Apple menu > System Settings, then click Displays in the sidebar. (You may need to scroll down.) Select the display you want to adjust, then select the resolution you want to use. You may be able to turn on “Show all resolutions” to see additional resolutions for the display.

See here for steps to adjust resolution for Windows devices.

Depending on how you adjust the resolution, some app windows may not fit entirely on the screen. Using a scaled resolution may affect performance.

In the alternative, you could hook up a separate monitor to your Mac or other device to see if this resolves the issue.

@Lizzzo 

[Lizzzo]

Thanks, but that's not the case here. I can't even get to the screen to input credit card information or to verify mailing address of the card etc. 

[vjain56]

Hvae same issue New Jersey 

Hmm... it looks like we’ve hit a slight snag

Please try again or check back in a bit.

Try Again

For answers to your questions, visit us at TurboTax.com/support.

If you can’t reach us online, give us a call at 1-800-4-INTUIT, and select the option for TurboTax

[BrittanyS]

Have you tried the pay by phone work around provided above by sab601?  I copied the response here for quick review:

"From the Help menu, click on "Pay by Phone" and then "State eFile." Follow the instructions to pay over the phone. The desktop software then skips past the state eFile errors and filing can be completed."

@vjain56 

[joe-cucchiaro-or]

Thank you for the followup. I can not keep trying stuff, Turbo Tax needs to fix this. I have filed a paper return and pre-ordered a copy of 2025 Tax Act. This level of support is horrendous! 

[jgmonnig]

I purchased the desktop software and tried to e file but the federal government did not accept my efile.  I need a refund from Intuit because they charged me to efile for my state but was unable to use efile.