California, Year 2024 Desktop TT Deluxe, same issue with the snag. I followed the instructions CatinaT1 posted and no luck. I'm still on HOLD, they're checking with the BILLING Dept. I had this happen years ago and that sounds like a familiar fix, but not something I can do myself. And I don't see where you can pay the $25 fee by phone.
HELP Please!
