I have had the exact same experience! I can not get to a payment screen. Contacting support is absolutely useless, I have tried multiple times and every time you need to deal with the annoying Automated Call Director, then once you get to an agent, you have to troubleshoot from scratch because they don't check to see what you have already been through with support. When you check the Minnesota Form Availability, is shows that the Minnesota Information Worksheet is not supported for E-file. This is a system generated form that does not get filed and can not be deleted. This is obviously a system issue and I have asked repeatedly for a fix. The question is when will the Minnesota information worksheet be supported for e-file? Why is this question so difficult to answer? This entire situation is unacceptable and the lack of responsiveness from Intuit is beyond frustrating. As I head to the post office to file my Minnesota tax returns by mail, I regret my purchase of Turbo Tax and will not purchase Turbo Tax in the future. There are far too many other tax prep applications available.
