Need to attach form 1116 schedule B

[EllenG]

When I tried to transmit my return I got the following message:

We can't e-file your return because we are unable to locate the attachment at /attachment/form1116ScheduleB.pdf  Please go back and re-attach it.  Then try e-filing again.

I have never in the program been prompted to add a PDF.  When I go to forms I can see that form 1116ScheduleB is part of my return.  Why is it not automatically attaching where necessary.  

If I am supposed to separately save and attach it, how do I go about doing that?  And I can't figure out why this would be necessary since it is already a form that is provided by the program and calculated by the program.

[MoniqueLO_]

If you are using TurboTax Online, you may want to try a different browser or try clearing out your browser's cache and cookies. Please see How do I delete cookies? and How to clear your cache for more information.

If you need additional assistance, please feel free to contact Customer Support so you can speak with someone who can assist you. 

@EllenG 
 

[EllenG]

I am not using the online version. I use a downloaded version onto my computer desktop. Is there a solution for a desktop user?

[MichelleLO]

Please update your software and then try the steps in the below TurboTax Help Article.

Where do I enter the foreign tax credit (Form 1116) or deduction?

@EllenG 

[EllenG]

Yep have done all of that. I see the correct forms including 1116 and 1116 schedule B. I am at the point where I am actually transmitting the return and that’s when I get this message that I posted earlier. I don’t understand why the form itself doesn’t just transmit with the return. And if I have to separately attach it, why am I not prompted to do so. Even if in head out in a pdf how wild I attach it?

[CarissaM]

If you have followed the instructions above and it is not attaching, it would be best to click here and contact us by phone. @EllenG