My turbo tax intuit says i need to update my browser, but my ipad browser is already updated. It will not let me move past this message to get to my return

[bvavra]

The reply doesn’t tell me how to get a refund?

[VolvoGirl]

Call in. Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Then you have to wait for the online and app versions to open in  December.

[VolvoGirl]

When Online opens in December...........

You can use the Online versions here, https://turbotax.intuit.com/personal-taxes/online/

Or use the Mobile App which is just a portal to the online version.

https://turbotax.intuit.com/personal-taxes/mobile/

[Critter-3]

You can go here TurboTax CD/Download Refund Request Form to request a refund if still within 60 days of purchase. 

[Gthiele89]

TurboTax is a scam that will not let you use your desktop to complete the free version of filing you taxes. The website in years past would let you file already using the free app and if you wanted to upgrade you could do so. If you did not upgrade it would allow you to use the free version. When I called in about this and not using any of the features nor selecting them, they tried to charge me $180 for the deluxe version even though I did not select this version. Customer service told me they could not switch it and I would have to start over. She gave me a link for the free version and would not let me access the website without upgrading my browser. Even when I did so it would not let me access the webpage. TurboTax either needs to fix this issues and refund those who did not use the assistance nor filing methods used in the deluxe version, or state they do not have a free version of filing your taxes.

[HeatherPLO]

You are posting on an older thread that may have outdated information.  

What is the error message you are getting when you try to access TurboTax Free Edition after upgrading your browser?  Please post here in the thread and someone will reach out with the next steps. 

@Gthiele89

[Gthiele89]

It still displays this.

[Gthiele89]

Well it will not let me upload the picture. 

It’s displays 

“Intuit does not support this browser”

”Alternatively, we support the following browsers. Please download the latest version of your preferred browser if needed.”

I have done this for both my Mac and PC computers. They still display this message. It’s presenting a firewall type of effect that does not let you pass through. 

[HeatherPLO]

What are the current browsers/versions you are using for Mac and PC?

@Gthiele89