My efile failed. needed an update, updated. Still fails. Still needs update, but no update. It says you've had a technical hiccup. When will you fix it?

[millerb59]

Same. Very frustrating to try all the suggestions and have it keep failing!

[mesquitebean]

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@ millerb59 wrote:

Same. Very frustrating to try all the suggestions and have it keep failing!

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Is it New York or Massachusetts?   If so, a FAQ was updated yesterday with special manual update installers for NY and MA in the Windows version.

https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-t...

[Tiggerzr-7s]

Does this work on Mac too?

[DonnaLO]

Why can't I e-file my return on TurboTax for Mac?

[millerb59]

No. Michigan and I have a Mac, so a PC fix won't help me.

[BrandiLO]

For troubleshooting tips for this error on a MAC, please click here. 

[Tiggerzr-7s]

The long awaited update that turbo tax has been waiting for actually came out today....

let’s see if we can transmit today!!!

[mattham33]

I downloaded the manual update and was only then I was able to efile.

https://ttlc.intuit.com/community/forums/searchpage/tab/message?advanced=false&allow_punctuation=fal...

[lucy10]

I need to file now.

[CatinaT1]

Did you do this?

https://ttlc.intuit.com/community/forums/searchpage/tab/message?advanced=false&allow_punctuation=fal...

[michaeljayross]

After a few tries, I quit Turbotax on my Mac. Then I opened the saved tax return directly by clicking the specific tax return icon (not by opening the general program first). It then allowed me to download and install a 214 megabyte update at about 8:20 pm. I then was able to transmit my Massachusetts and Federal returns. Maybe this update just became available at this time or maybe I just needed to close and open the program multiple times to finally get the update.

[Fred B]

My Turbotax Premier for Mac does not file for the same reason, an update is needed which does not exist. Turbotax has sent me a new install, which does not work. How many Mac users have this issue and how many more will we see as we get closer to filing season?

[JoinCoachDan]

I am running into the same problem. Obviously after I paid for the State Return and I have tried all the fixes that have been recommended so far.  It appeared to me that the technical challenge was solved for other people by "State" updates so I went back and only selected file my Federal return (State Later) and that worked immediately. I have since gone back to e-file my state return and I get the same error message.

I am going to go back and try to update the state return (AL) and try to e-file it again. If that doesn't work I will wait a while to file the state or mail it...I will keep you updated

[JoinCoachDan]

GREAT NEWS I FIGURED IT OUT! For Mac 

After e-filing my Federal Return Separately! and Receiving my confirmation screen.

I went back and clicked on "TurboTax" tab in upper right hand corner

I held down the "option" key on my keyboard which changed "check for updates" to "download latest updates"

I clicked on "download latest updates" (the screen showed it updating my AL State Return) it took a few sec.

At the end it told me the updates had been completed and asked me if I wanted to return to the tax return. I DID NOT select continue!

I simply went back to the "TurboTax" tab and chose "Quit Turbo Tax" (it reminded me I had already paid for my state return and asked me to come back and file at a later date) 

Once TurboTax was closed I simply re-opened it and it began to "install" the AL State Update. Once it finished updating I went back to "File" and e-filed the State Return and IT WORKED! YEA!

I Hope it works for you....Coach Dan

[JoinCoachDan]

GREAT NEWS I FIGURED IT OUT FOR ME! For Mac 

It appears to be an issue with State Update

After e-filing my Federal Return Separately! and Receiving my confirmation screen.

I went back and clicked on "TurboTax" tab in upper right hand corner

I held down the "option" key on my keyboard which changed "check for updates" to "download latest updates"

I clicked on "download latest updates" (the screen showed it updating my AL State Return) it took a few sec.

At the end it told me the updates had been completed and asked me if I wanted to return to the tax return. I DID NOT select continue!

I simply went back to the "TurboTax" tab and chose "Quit Turbo Tax" (it reminded me I had already paid for my state return and asked me to come back and file at a later date) 

Once TurboTax was closed I simply re-opened it and it began to "install" the AL State Update. Once it finished updating I went back to "File" and e-filed the State Return and IT WORKED! YEA!

I Hope it works for you....Coach Dan