Live chat available?

[Cassandrazamora]

Tax return sent back to turbo from my bank , I need another check issued to me 

[DoninGA]

@Cassandrazamora 

TurboTax does not receive any kind of tax refund, federal or state.

If the bank rejected the federal tax refund then the refund was sent back to the IRS.  The IRS will either mail you a check to the address on the tax return or will mail you a CP53E notice requesting bank information for a direct deposit - https://www.irs.gov/individuals/understanding-your-cp53e-notice

[kcapelo21]

My refund was due march 16 and they won’t let me check the status on my 687 state return also my federal was supposed to be 239 but i only got 104 please help 

[user17738438732]

TurboTax won’t let me enter state ID on federal carryover worksheet 

[Jan415form]

hello,

I am trying to finifh filing but it says a issue dte on my drivers license is required. there is no issue date on an Ohio drivers license. ir won.t let me continue without it.

[DoninGA]

@Jan415form The IRS does not need your driver's license number for filing a federal tax return.  Just indicate you do not have a license or any other identification and continue with your filing.

[Jan415form]

what does that mean? How do I move past the issue date requirement on my drivers license when the Ohio license doesnt have that information?

[Jan415form]

thanks

[Mimimac3]

How can I speak to a person,  I called the number  but it will not let me speak because I have never  filed with them before 

[MarilynG1]

If you post your question here, we'll try to help.  Here's some info on TurboTax Products.

@Mimimac3 

[premalmeghna]

I am getting a message that there are duplicate 2025 Turbotax apps on my computer but I don't spot any duplicates.  Please help.

[LeticiaF1]

To resolve this issue:

1) Fully close TurboTax

• Windows: Ctrl+Shift+Esc > Processes > End any TurboTax or Intuit processes.
• Mac: Quit TurboTax, then Activity Monitor > quit remaining TurboTax processes.

2) Remove duplicate installs

• Windows
  • Settings > Apps > Installed apps: uninstall extra “TurboTax 20XX” entries (keep the one you use).
  • File Explorer: delete leftover folders:
    • C:\Program Files\TurboTax\
    • C:\Program Files (x86)\TurboTax\
    • C:\Users\YourName\AppData\Roaming\Intuit\TurboTax\
  • Reboot.
• Mac
  • Applications folder: if you see multiple TurboTax 20XX apps, delete duplicates.
  • Finder > Go > Go to Folder:
    • ~/Library/Application Support/TurboTax/
    • /Library/Application Support/TurboTax/
    • ~/Library/Preferences/ (remove com.intuit.turbotax*.plist if obviously duplicative)
  • Empty Trash and reboot.

@premalmeghna 

[bjgganny]

Hello I just filed my taxes last night and I’m trying to cancel to receive five days earlier. I did not know it was a 35 dollar fee.

if it is possible 

[mesquitebean]

---

@ bjgganny  wrote:

Hello I just filed my taxes last night and I’m trying to cancel to receive five days earlier. I did not know it was a 35 dollar fee.

if it is possible 

---

There's only a $35 fee for the "Up to 5 days early" offer if you chose for the refund to go directly into your own bank account.   If you choose the option that deposits in a Credit Karma Money checking account, there is no fee.  

Have you received notice yet on whether your efiled return has been accepted or rejected?   If accepted, it's too late to change it.  If rejected, however, you "may" be able to change that option, correct whatever else made it reject, and resubmit.

If you are stuck with that option, and if your Federal refund fails to arrive at least 1 day earlier than it would have if it came directly from the IRS, then TurboTax says they will not charge the $35.

[tayjomason95]

I filed our taxes and they were accepted on Feb 22nd. We have still not received our refund and my transcript through the IRS says not refund has been filed.