To resolve this issue:
1) Fully close TurboTax
- Windows: Ctrl+Shift+Esc > Processes > End any TurboTax or Intuit processes.
- Mac: Quit TurboTax, then Activity Monitor > quit remaining TurboTax processes.
2) Remove duplicate installs
- Windows
- Settings > Apps > Installed apps: uninstall extra “TurboTax 20XX” entries (keep the one you use).
- File Explorer: delete leftover folders:
- C:\Program Files\TurboTax\
- C:\Program Files (x86)\TurboTax\
- C:\Users\YourName\AppData\Roaming\Intuit\TurboTax\
- Reboot.
- Mac
- Applications folder: if you see multiple TurboTax 20XX apps, delete duplicates.
- Finder > Go > Go to Folder:
- ~/Library/Application Support/TurboTax/
- /Library/Application Support/TurboTax/
- ~/Library/Preferences/ (remove com.intuit.turbotax*.plist if obviously duplicative)
- Empty Trash and reboot.
@premalmeghna
