Live chat available?

[xmasbaby0]

@18dtliky You must pay your fees before you can print.

https://ttlc.intuit.com/community/printing/help/can-i-print-a-copy-of-my-turbotax-online-return-befo...

[DianeW777]

Try clearing the cookies and cache.   It handles many issues that seem nonsensical on a regular basis with online activity. Watch to be sure you are selecting 'all time' as example.  Do not use selections like 'last hour' for those browsers that give  you options.

• How to clear your cache

Once this is complete open your return and try again.

If you are using TurboTax Desktop, save your return, then at the top select Online, then Check for updates.

@Seniorlady7 

[pcingreenwood]

Need to upload 2025 returns to print them out

[DoninGA]

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@pcingreenwood wrote:

Need to upload 2025 returns to print them out

---

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents.  Click on the Year and Click on Download/print return (PDF)

Or -

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2025 online tax return.

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

[19hart]

Mail my returns now I want to email the rety

[Jnjvet]

Hi

[mesquitebean]

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@19hart wrote

Mail my returns now I want to email the rety

---

That's not clear.  Please explain what that means so we can better understand.   Did you already file your return by printing, dating, signing, and postal mailing?  If so, did you yourself physically mail it?   TurboTax does not mail it for you.

If you physically mailed the return, what are you wanting to do now?   If you already physically mailed it, then you shouldn't efile; that will confuse the IRS when they get 2 filings and likely cause longer delays in processing your return.

On the other hand, if you chose to file by mail but haven't actually mailed it, you can change the filing method from the mailing option to the efile method.   We can tell you how once we understand your question and whether or not you have actually physically mailed the return.

[Profjamesmitchell]

Why is expert not joining scheduled video call 

[mesquitebean]

---

@Profjamesmitchell wrote:

Why is expert not joining scheduled video call 

---

Unfortunately, this is a user community forum--not a direct route to TurboTax Support.  No one here can know anything about your specific tax expert or a scheduled meeting.   If you need to speak to TurboTax Support, see the following:

Contact TurboTax Support

Hours 5AM-9PM Pacific, 7 days/week

https://ttlc.intuit.com/turbotax-support/en-us/contact/

[user17719648505]

I have 2025 Turbo Tax home and business. I have a home, I have no mortgage, I pay property taxes,  I have no 1098, TT does not allow me to type in my property taxes paid.

I see this has been an issue in past years. 

How do I add my property taxes ?

[DoninGA]

@user17719648505 Is there a 0 (zero) prefilled in the box for property taxes?  If so, put your cursor in that box and double-click.  That should open the Supporting Details window.  Click on Remove 

Or, with your cursor in the box click on Edit at the top of the desktop program screen.  Then click on Add Supporting Details.  Click on Remove

[17719693931]

can I get some help please

[Nicolecarp7]

Hi I just need help.

[xmasbaby0]

https://turbotax.intuit.com/personal-taxes/online/live/full-service/

LIVE ASSISTED

https://turbotax.intuit.com/personal-taxes/online/live/how-it-works.htm

FULL SERVICE

https://turbotax.intuit.com/personal-taxes/online/live/full-service/

Or….Post clearly worded, very specific complete questions here in the user forum.  We cannot see your screen or your tax return.

@17719693931

[xmasbaby0]

https://turbotax.intuit.com/personal-taxes/online/live/full-service/

LIVE ASSISTED

https://turbotax.intuit.com/personal-taxes/online/live/how-it-works.htm

FULL SERVICE

https://turbotax.intuit.com/personal-taxes/online/live/full-service/

Or….Post clearly worded, very specific complete questions here in the user forum.  We cannot see your screen or your tax return.

@Nicolecarp7