LIve assist is forced

Forum|Forum|1 year ago
April 5, 2025
4 replies
0 views

Live assist is being forced upon my filing without my approval. I cannot even start with turbo tax free basic. there is no option. i have tried clearing my return and starting over and it still gives me no choice without live. This company needs to stop changing the program to benefit themselves for payment. You should be ashamed of yourselves for stealing money from the everyday person. Shame, shame, shame...

xmasbaby0

Level 15

https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-priced-version-turbotax-online/L2IDaMvkt_US_en_US?uid=m5ydiw67

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

bachus_us

Level 2

same for me.

user17762890780

Level 4

I've been a customer for 20+ years. After the way they FORCED this "Expert Assist" on me this will be my last year using this product. Congrats Intuit... you got an extra $40 from me this year but you lost a customer for life.

I will also be writing my state Attorney General office to complain about the SLEAZY way they forced this UNWANTED and product on me. I never wanted "Expert Assist", they decided that I want this.

Oh yeah... To remove something that I never used I could "delete everything" and start all over again. What a GREEDY PIECE OF TRASH company.

user17762890780

Level 4

I highly recommend that people file a complaint with their State Attorney General's Office. The sleazy underhanded way that Intuit/TurboTax is forcing people into an option they don't want is certainly unethical and likely illegal as well.

MA State Attorney General Office:

https://massago.hylandcloud.com/251appnet/UnityForm.aspx?key=UFKey

National Office of Attorney Generals is:

https://www.naag.org/our-work/center-for-consumer-protection/consumer-file-a-complaint/