License code, where do I enter for ONLINE turbotax?

[taxtammer]

you'd think that with so many of us having the same issue that the resolution would be easy to find

[xmasbaby0]

@taxtammer This thread began in January of 2024, and multiple users have posted here with a variety of remarks and issues.  We cannot tell what "same issue" you are having, so it is not possible to help you unless you provide some details about the specific problem you are having now in June of 2025.

[taxtammer]

yes started in 2024 and continues into 2025 - it's still hard to find. The search brings us to this thread. For anyone else trying to do what I tried - for online versions of the software in 2024 (not a download) go to turbotax.ca/activate to enter the license BEFORE trying to directly login. Hope this helps someone else down the line.

[xmasbaby0]

@taxtammer You are confused.   And....you are giving a website for Canada returns.  This is the user forum for U.S. returns--not for Canada.

 For help with Canadian taxes, please post your question in the Canada TurboTax user forum., at the following link.

https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-cahttps://turbotax.intuit.ca/tax-software/index.jsp

Users do not use a license code to use online TurboTax.   The license codes are used only for desktop download software.

Online TurboTax is web-based---you use it by logging in your online account.   With online TT you get one return per fee.  Online software can only be paid for on your online account site or by choosing to pay your fees from a federal refund.   Each return needs its own account and user ID.   Returns are stored in your online account.

Desktop download software must be downloaded to your own hard drive; you use it from your own hard drive, and store your return on your own hard drive.   With desktop download, you must go to your online account to enter your license code, but once you have done that, you work from your own computer.  You pay for desktop download before you can get the license code or use it.   Desktop software can be purchased from Intuit or from various retailers such as amazon, Costco, Sam's, Walmart, Best Buy, etc.

[taxtammer]

I am not confused and worked with support to get it activated. It's now entered. Maybe you call it a product code. Either way "a code" has to be entered to be able to use the online version to show it was purchased.

[DoninGA]

@taxtammer See this TurboTax support FAQ for finding the license code - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/find-license...

See this TurboTax support FAQ for how to enter the license code when installing the desktop software - https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-...

[VolvoGirl]

@taxtammer   You seem to be in Canada.  Yes the Canada programs and Online versions work different than the USA.   I think you can buy the Online version in stores.   We only know the USA Turbo Tax programs on this forum.

Here is the Canada forum  

https://turbotax.community.intuit.ca/tax-help

Or Contact TurboTax Canada Support

https://support.turbotax.intuit.ca/contact/