Tax Year Prior to 2020: Let's talk to a specialist

[tcook1575]

I want a specialist to call me.  [phone number removed]

[xmasbaby0]

@tcook1575 We do not schedule or arrange phone calls for users. 

 If you are using  online Live:

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

If you are using a paid version of the software  ---- not "Live"--- and want customer support:

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

[lmannheimer]

This is the first year my wife, with whom I file a joint return is receiving a distribution from her annuity.  Turbo wants to put my name on that page.  It should be her name at the top. I tried going back to see if I could change this but no luck.

[lmannheimer]

[phone number removed]

[DoninGA]

---

@lmannheimer wrote:

This is the first year my wife, with whom I file a joint return is receiving a distribution from her annuity.  Turbo wants to put my name on that page.  It should be her name at the top. I tried going back to see if I could change this but no luck.

---

If the annuity distribution is being reported to you on a Form 1099-R then you need to indicate that the form belongs to her.

Screenshot from the TurboTax online editions -

 Screenshot from the TurboTax desktop editions -

[dransom1949]

I need to talk to a live specialist

[dransom1949]

I need to speak to a live specialist

[dransom1949]

This is not my year to claim my daughter, but I have child care expenses.  Do I have to take her off as a dependent?

[xmasbaby0]

@dransom1949

Are you the custodial parent?  Do you have an agreement with the other parent to allow the other parent to claim them--due to divorce or that you live apart and share custody?  Did one of you sign a Form 8332?

If there is a signed 8332 then the custodial parent retains the right to file as Head of Household, get earned income credit and the childcare credit.  The non-custodial parent gets the child tax credit for children under the age of 18.

As far as the IRS is concerned, the custodial parent is the one with whom the child spent the most nights during the tax year--at least 183 nights.

[DianeW777]

The child doesn't have to be your dependent, but the child must live with you. Only the custodial parent can claim the child care credit. And to claim the credit, the person claiming the expense must have paid it.  To be your qualifying child for this credit, a child must live with you for more than half the year and meet other requirements. More details are explained in the link below.

• Who is a qualifying person for the child and dependent care?

[user3637]

change my email address

[CarissaM]

To change your email address:

1. Sign in to your TurboTax Online account.
   Do not click the Take me to my return button
2. Select Intuit Account from the lower left corner.
3. This will take you to an Account Settings screen.
4. Click Edit at the right of the E-mail address line.
5. Enter your new email address and confirm it.
6. Enter your password.
7. Click Save, and you’re done.

If you no longer have access to your email address and are unable to login to your TurboTax Online account please complete the Account Recovery Request Submission Form

If you need additional assistance, please follow the instructions here to contact customer support @user3637.

[Roselinda55]

I'm trying to file my taxes can you help

[BillM223]

"I'm trying to file my taxes can you help"

We in the Community will try to help you use the TurboTax software to file a return, but please remember that we cannot see your screen not your private data, so please tell us in some detail why you are unable to file.

[willatkins]

Error on my tax refund incorrect information concerning my child tax credit