Is it possible to contact anyone at this company? I've gone through the process to request a refund for double billing 2X and have yet to receive a refund or response!

[user42815]

I prepaid for my 2020 software when I filed my extension.  In order to file my actual return Intuit made me pay for the software AGAIN.  I've gone through their process twice to request a refund for the second payment.  Both times the case has been closed without any notification to me nor refund issued.  I can't find a valid email for customer service and have had no luck reaching out to them.  Do they even have a customer service department?  This has been going on for months now!  I usually file with H

[Critter-3]

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support for this situation:

https://support.turbotax.intuit.com/contact/