I prepaid for my 2020 software when I filed my extension. In order to file my actual return Intuit made me pay for the software AGAIN. I've gone through their process twice to request a refund for the second payment. Both times the case has been closed without any notification to me nor refund issued. I can't find a valid email for customer service and have had no luck reaching out to them. Do they even have a customer service department? This has been going on for months now! I usually file with H
