Is it just me, or is this new format awful compared to last year?

[vjice44]

so easy to do multiple tax returns last year, safe and open files during preparation, etc.  I need to find another program - any suggestions?

[xmasbaby0 · Accepted solution]

If you need to prepare multiple returns why are you using online TurboTax and not the CD/download?

When you use Online TurboTax, you get one return per fee.  Each return needs its own account and user ID.   If you use the same account and user ID for a second return, you overwrite the first one and lose it forever.

 When you use Desktop TurboTax, which you install from a CD or download to your own hard drive, you can prepare and e-file multiple returns for the cost of the software.  You can e-file up to 5 Federal returns—more if you mail the additional ones.  If you have multiple returns to prepare for family members, Desktop is more cost effective.

Desktop --unless you specifically buy federal  Deluxe only from a retailer-- will include the software for one specific state.   You can prepare as many returns for that state as the number of federal returns you prepare.  E-filing state returns is an extra fee which can be avoided by printing and mailing the states.   Additional--other--state software is an additional fee for the software.

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-onli...

https://ttlc.intuit.com/questions/1901306-how-many-times-can-i-e-file-using-the-turbotax-cd-or-downl...

https://ttlc.intuit.com/questions/2750704-what-are-the-advantages-of-the-turbotax-cd-download-softwa...

[xmasbaby0]

Are you in online by mistake?   You posted from online Deluxe.

You appear to be posting from online software instead of the desktop CD/download software that the license code is for.  If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

[vjice44]

Thanks, this helps a lot and explains what we’re seeing. I’ve always used the cd/download version, so not sure how I made the mistake this time around. Thanks again, I’ll go back and download the correct version.

[charandy]

It's not just you!!   I also couldn't find forms that I know that are there.  the search key doesn't help at all.  Only brings me to more questions like yours!!

[cc2247]

This is the absolutely the worst format ever. I don’ see what was wrong withe old one. If Ii knew this I never would have bought it. I have to do 5 returns and can’t figure out how to start a second one without finishing the first. I can’t even find where to stat a second return. Whoever made these changes should at least be fired if drawn and quartered 

[VolvoGirl]

@cc2247   Are you using the Online web version or the Desktop CD/Download program?   I have the Desktop program and so far it is the same as before.   I can do more returns without finishing the first one.