IP PIN

[mesquitebean]

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@ eznoh wrote:

Thanks for the help but I'm done.

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You're welcome.  Sorry I can't explain why you're having difficulty.  I don't know if the folks at TurobTax customer support have been getting any calls on this issue or not.  If I see folks in the forum reporting it, I'll post back.

As you likely already know, if you do file by mailing a paper return, you should still enter the IP PIN on your return (manually in this case.)   It's down in the signature section just to the right of the occupation field.  It's recommended to mail by a method that has tracking.   The filing instructions for a mailed return should print out with the return, or you can get them in Forms Mode from the forms list.   It may not appear there in the list until after you change the filing method from efile to mail.

[Brown1186]

Thank you ! Going to the worksheet to enter the pin worked for me. I was trying to enter it on the form.

[Cbbutler07]

I signed into to www.irs.gov/getanippin to verify my IP PIN.  There was some sort of glitch or error on the original IP PIN on the IRS end and they revised my IP PIN! 

[user17742953601]

This doesn't work on my desktop version of Deluxe.  I can find where the PIN should be input, but when I type it in, nothing happens and it's not saved.

[CatinaT1]

Do you have your new IP Pin to use for 2026? This number changes every year. 

You can get an Identity Protection pin here, or if you lost your IP PIN, you can go here to Retrieve IP PIN. 

Here are two ways to navigate to the section to enter the 6 digit IP PIN: 

1. Log in and open your return ("Take me to my return") 
2. Once the return is open, then go to the Federal Taxes tab. 
3. Subtab Other Tax Situations 
4. Scroll down to Other Return Info. 
5. Choose Identity Protection PIN and Start (or Revisit.) 
6. Next screen asks:  "Did you or any of your dependents get an IP PIN from the IRS for this year's taxes?" 

Or another way: 

1. Open your return if not already open.  ("Take me to my return.") 
2. Once the return is open, click at the top on MY ACCOUNT, then choose TOOLS. 
3. In the Tools window choose TOPIC SEARCH. 
4. Enter IP PIN without quotes. 
5. In the selection list highlight IP PIN and click GO. 
6. Next screen asks:  "Did you or any of your dependents get an IP PIN from the IRS for this year's taxes?" 

Here's how you can fix a reject: 

Sign in to your account and select the Fix my return button. Follow any “fix it” instructions to update the information causing the rejection. 

Note: Not all rejections will have explicit guides to fix the information. You’ll need to navigate to the program area to address the cause of the rejection. 

Time-saving Tip: If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed. In this case, your only option would be to print and mail in your return. This article will give you instruction on how to print and mail your return. 

Additional reject instruction here. 

[n06139i265]

That worked. Thanks. I am pretty sure everything was up to date. I get asked to update every time I reopen the Turbo Tax.

[rwilhelm1]

My return was rejected due to the 5 digit PIN missing for the first taxpayer. The email from TurboTax said I could go into my file and fix it. But, my federal file is not there and there are no instructions on how to proceed. I thought TurboTax did an analysis and said everything was correct. If that PIN was missing, why didn't TurboTax see that? 

[mesquitebean]

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@ rwilhelm1 wrote:

My return was rejected due to the 5 digit PIN missing for the first taxpayer. The email from TurboTax said I could go into my file and fix it. But, my federal file is not there and there are no instructions on how to proceed. I thought TurboTax did an analysis and said everything was correct. If that PIN was missing, why didn't TurboTax see that? 

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The 5-digit PIN is a signature PIN and can be any 5 digits of your choice.  During the filing process it's on a screen with today's date and your birth date.   That should not be the reason for the rejection.  It shouldn't let one file without it.   It's more likely that either the first taxpayer's 2024 AGI is wrong, or that the IRS is expecting the first taxpayer to have an IP PIN (6-digit Identity Protection PIN).    We don't yet know what your situation is.  We need to know the exact rejection error code and message in order to assist you.     And is this a joint return or a single taxpayer?

Once we know the reason for your rejection, we can tell you how to get back into your return interview to make the correction.

[Thom31]

My Federal return was rejected because of a missing IP Pin. I corrected using TurboTax's step-by-step approach and the Pin shows up when I look at the info worksheet. using Forms 

The problem I'm facing is that when I try to transmit the correct filing Turbotax tells me my return wasn't transmitted because it is identical to the 1st return with the missing IP Pin.   So far, Customer Service has not been able to suggest a solution.

[mesquitebean]

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@Thom31 wrote:

My Federal return was rejected because of a missing IP Pin. I corrected using TurboTax's step-by-step approach and the Pin shows up when I look at the info worksheet. using Forms 

The problem I'm facing is that when I try to transmit the correct filing Turbotax tells me my return wasn't transmitted because it is identical to the 1st return with the missing IP Pin.   So far, Customer Service has not been able to suggest a solution.

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So is that like a popup--a TurboTax message blocking it?  It sounds like something didn't "reset" and that TurboTax database thinks the first return had already been filed.  I don't know if TurboTax error message is basing that off of your SSN, thinking you successfully submitted the first one, or what.    I don't know if this will change over time if a server has to "catch up" or what.  When you check the efile status inside your desktop software, do it this way (I only have the Windows version so it may be different on Mac) :

In the top left corner of the TurboTax interface, click on the FILE menu and in the dropdown choose "Electronic Filing".   Then "check electronic filing status."

How did you get the IP PIN?  Is it a new 6-digit IP PIN received this year either in an IRS letter (such as January) or obtained at your IRS online account (if applicable?)      I'm trying to think of what I might do, and I guess if it were me, I'd start by going to step-by-step and deleting the IP PIN; i.e., answer the question, no that you don't have one (or however it asks.)    Then go to Forms, and on the Info worksheet to be sure it no longer shows up there; i.e., that it's blank.   Then I would save the return and close TurboTax.   Maybe all that would reset something.   Then I would open TurboTax back up and re-enter the IP PIN in step-by-step; you could check Forms again to be sure it shows on the Info worksheet.  Then I'd run the Final Review and error check, and if all appears well, proceed to resubmit the efile.     I don't know if any of that will help.  If it's going by SSN, you might get the same "duplicate return" popup.  

Maybe others will chime in with other suggestions.

[Thom31]

I got the Pin from my IRS account.

After my return was rejected, I clicked on a place to fix the error, which I did.  When I went through the process of transmitting for a second, I got tha the second submittal did to get transmitted because itwas identical to the first

[mesquitebean]

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@Thom31 wrote:

I got the Pin from my IRS account.

After my return was rejected, I clicked on a place to fix the error, which I did.  

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Sometimes, instead of using a "Fix It" it's better to go back to the actual interview to make the correction.  I don't know if you tried the manual maneuvers yet to re-enter the IP PIN and save the return, then re-file as mentioned in my post above.  It, too, may not work, but hopefully it might reset something.