IP PIN

Forum|Forum|8 months ago
October 10, 2025
2 replies
39 views

My tax return was rejected b/c I forgot to enter my IP PIN. I went back into my return to correct the problem. I navigated to the "Personal" tab; selected "Other Tax Situations" and scrolled down to "Other Return Info." When I clicked on "Start" I got the following message: "Hmm, looks like we've hit a snag. We recommend you revisit the last topic you were working on to make sure all your info's correct."

I have tried clicking through all topics and sections again and have also restarted the software, but I continue to get the same message when I attempt to enter my IP PIN. The only difference now is the button has changed from "Start" to "Update" next to the "Identity protection PIN" section.

TurboTax Home & Biz Windows

Best answer by mesquitebean

@ cp246 and @ user17600572091

Several desktop users have reported that problem with the IP PIN section this afternoon/evening.

If you are using desktop software, you can also enter the 6-digit IP PIN in Forms Mode on the Federal Information Worksheet, Part VII. Go to Forms Mode, and in the left column forms list choose "Info Wks". That should be the Federal Information Worksheet. Scroll down to Part VII, and the IP PIN should be the first item in that part of the worksheet. Please report back if that worked for you.

Also, is your software up to date?

user17600572091

Level 2

I have the same issue! Please let me know if you get an answer.

mesquitebeanAnswer

Level 15

@ cp246 and @ user17600572091

Several desktop users have reported that problem with the IP PIN section this afternoon/evening.

Also, is your software up to date?

cp246Author

Level 2

@mesquitebean @user17600572091

Won't know for certain until the IRS accepts the return, but this appears to have worked. I had previously attempted to add it directly in forms mode, but was not on the right worksheet. 1040 wouldn't accept the change directly. Thanks for the help!!!

Cbbutler07

Level 2

I signed into to www.irs.gov/getanippin to verify my IP PIN. There was some sort of glitch or error on the original IP PIN on the IRS end and they revised my IP PIN!