@Thom31 wrote:
My Federal return was rejected because of a missing IP Pin. I corrected using TurboTax's step-by-step approach and the Pin shows up when I look at the info worksheet. using Forms
The problem I'm facing is that when I try to transmit the correct filing Turbotax tells me my return wasn't transmitted because it is identical to the 1st return with the missing IP Pin. So far, Customer Service has not been able to suggest a solution.
So is that like a popup--a TurboTax message blocking it? It sounds like something didn't "reset" and that TurboTax database thinks the first return had already been filed. I don't know if TurboTax error message is basing that off of your SSN, thinking you successfully submitted the first one, or what. I don't know if this will change over time if a server has to "catch up" or what. When you check the efile status inside your desktop software, do it this way (I only have the Windows version so it may be different on Mac) :
In the top left corner of the TurboTax interface, click on the FILE menu and in the dropdown choose "Electronic Filing". Then "check electronic filing status."
How did you get the IP PIN? Is it a new 6-digit IP PIN received this year either in an IRS letter (such as January) or obtained at your IRS online account (if applicable?) I'm trying to think of what I might do, and I guess if it were me, I'd start by going to step-by-step and deleting the IP PIN; i.e., answer the question, no that you don't have one (or however it asks.) Then go to Forms, and on the Info worksheet to be sure it no longer shows up there; i.e., that it's blank. Then I would save the return and close TurboTax. Maybe all that would reset something. Then I would open TurboTax back up and re-enter the IP PIN in step-by-step; you could check Forms again to be sure it shows on the Info worksheet. Then I'd run the Final Review and error check, and if all appears well, proceed to resubmit the efile. I don't know if any of that will help. If it's going by SSN, you might get the same "duplicate return" popup.
Maybe others will chime in with other suggestions.
