IND-032-04 - 'SpousePriorYearPIN' or 'SpousePriorYearAGIAmt' in the Return Header must match the e-File database.

[adowdell50]

Using TT methods did not work for me either.  The AGI was always correct for both myself and my spouse.  The third time I tried, I used a "0" for my wife's AGI and it was finally accepted.  I agree with other filers who say this is some kind of software hiccup between TT and IRS.  I had a similar issue last year and the "0" also worked.   If thousands of filers are having the same problem it is likely not the fault of the filer.

[adowdell50]

The third attempt at efiling 2021 with a joint return worked because I put "0" for my wife's  AGI.  The AGI on the forms was always correct and always rejected as incorrect.  I agree.  Software problem or TT and IRS not on same page.

[Jack Write]

I must confess. I gave up in frustration after failed e-file attempts were rejected. I printed out my returns and attached schedules. Put them in an envelope. Went to the post office and mailed them to IRS. Enough of dealing with TT this year was enough.

[SForrestLO]

Please see this Turbo Tax help article for assistance. 

The AGI or Self-select PIN from last year doesn't match IRS records.

https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-...
 

[adowdell50]

The point of my post is that these TT fixes did not work.  First of all TT puts in the AGI, not me.  Also the AGI is correct.  I double checked it.  If users have done everything according to instructions, then there is a software bug or a breakdown in the process between TT and IRS.

[VolvoGirl]

The  main reason the AGI  doesn't work the last couple of years is the IRS took along time to process returns so the AGI didn't get entered into the right database in time. Especially for mailed returns.   They are still  processing 2020 returns,  so you have to use 0 for the AGI.   

[MadTBUser]

I am as frustrated as many of you guys.

Got same IND-032-04 eFile reject. Double checked my AGI from IRS Transcript, it was 100% matching the number Turnbo Tax used. My PIN was also correct, being transfered from last year's return. I followed Turbo Tax guidance to "fix" and re-eFile at least 3 times, and still rejected, for the same reason. This was clearly a Turbo Tax software bug.

I also tried to call Turbo Tax support phone [phone number removed], [phone number removed]) many times, but unable to speak to a live person who can offer me remedy. Basically Turbo Tax did not offer real technical support, but self-service support by asking you to do research in their web-site. This was very poor support from Turbo Tax, which left customers hanging to spend lots of time to research in finding fix to their product issue.

Finally, I saw the advice in this forum to enter 0 for AGI. I just tried, and received an email that confirmed Federal eFile was accepted! 

With this lack of support, I will not use Turbo Tax next year.

[adowdell50]

I know my return was processed, because I used TT and I got my return check.  So that excuse by TT does not hold water.  

[cjn316]

Same issue here.  Where do you specify you didn't file taxes last year?

[cjn316]

I have the same problem and tried putting in 0 for AGI as well as stating neither my wife or I filed taxes last year (so it didn't need an AGI) and both were rejected.  That after getting the AGI from the IRS website and ensuring it was correct - still rejected.  I believe it's a TT issue, but maybe an incompatibility with Windows 11 (but I doubt that).  Fix it Intuit!

[CarissaM]

Please follow the instructions here to contact us by phone, so we can look into this further. @cjn316

[MadTBUser]

I had called the 800-number many times, every time it was blocked by the robotic menu and was never successful to reach a person that could address my turbo tax software issue. 

It seems to me your 800-support phone line need fix first so licensed users can reach you to get support.

My issue was fixed by entering 0 to AGI and re-eFiled. It was confirmed accepted by Federal and State eFile.

It was regretful that TT wasted me a whole afternoon to find a fix to this  bug.  Isn't it TT was supposed to make it simple and easy to do eFile?

[Katie2002bug]

The link which you direct individuals to does not resolve the problem.  I filed my federal return with TT last year and when I attempted to efile now on my 5th time the AGI is brought over from my 2020 return which I have checked multiple times.  Based upon the number of individuals having this problem there is a problem between TT and the IRS.  They say that I can print it out but why do so if I can email it.  JUST FIX THE PROBLEM!!!!  I have been a loyal customer for over 20 years but my patience is wearing thin with the lack of support from TT and useless answers.

[VolvoGirl]

There is no problem.  The IRS is taking so long to process returns the AGI didn't get updated.  So you can try entering 0 for the AGI.  That works for most people.

[ankeny]

my federal was rejected may times for spousal AGI also.  I finally just entered a 0.00 amount for her and then it was accepted.  TurboTax has a bug and should fix it.  I did not want to mail my federal and state forms because of this.