Income Section Is In A Loop

[LB641]

Endless Loop: I am in the Income Section. Have answered the 1099- INT questions. I answer the following questions in order, but then it loops back and returns to the first question. I again answer each question (with a NO), and after the last question, I loop back and return to the first question. I can't get past these endless questions.

Did you sell any investments in 2021?  NO

Did you have investment losses you couldn’t claim in 2020? NO

Did you receive a Form 2439 for 2021? NO

Any Straddles or Section 1256 Contracts? NO

Incentive Stock Options - NO

Loops back to these questions again and again.

Did you sell any investments in 2021?

Did you have investment losses you couldn’t claim in 2020?

Did you receive a Form 2439 for 2021?

Any Straddles or Section 1256 Contracts?

Incentive Stock Options

Loops back to these questions again and again.

The program won't proceed past these questions ....

[LEHobbs]

I have this same issue.  It needs to be addressed.

[DaraLO]

Please reply to this thread and let us know which TurboTax version you're using, and if you're working in TurboTax Online or the CD/Download software.

[LB641]

Turbo Tax Premier

CD - Desktop version on Windows 10.

Have noticed this seems to be an issue with others as well. One other posted to this post.

[MichelleLO]

Please double-check to make sure your software is updated to the most recent version. If updating your software doesn't correct the issue, please comment back. 

How do I update my TurboTax CD/Download software program?

@LB461

[LB641]

The program checks for updates, and updates itself automatically at start up.

I also check manually on a regular basis. Everything is updated.

By the way - Others are having similar issues.

This needs a solution, so we can get on with our taxes.

Re: TurboTax 2021 Stuck in a loop at investment in... (intuit.com)

[DianeW777]

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@LB641

[LB641]

This is not an on-line program. This is Premier CD Desktop, and does not depend on the internet. However, to be able to say I have done all that is asked for and recommended, I did same. No change. By the way, I found another post with much of the same issues. Multiple users are reporting this issue. We need to get TTx involved and doing something so we can all get going on our taxes. Can't help but notice TTx has not weighed in on this.

TurboTax 2021 Stuck in a loop at investment income - Page 3 (intuit.com)

[wsue99]

Same here, Premier CD version. Just have to manually move on with Deductions & Credits for now. See if REVIEW section catch anything missing.

[LB641]

DESKTOP - PREMIER

Have used for some 20 years now.

THIS IS THE WORST EVER.  We are all held up. Can't do or finish our taxes. At this point have no faith or trust they will be done correctly. Why isn't TTx weighing in here? NO ONE from TTx is contacting any of us. This is not SUPPORT!!! What the heck is going on at TTX??????????  How about some help and support !!!!!

[wsue99]

Is TTx even aware of this or we’re just talking/complaining among ourselves? 

[LB641]

A question many of us have asked. Where is TTx on this issue? Will they ever acknowledge the issue, and contact us? Any completion date for the fix? In the meantime, we all sit unable to complete our taxes. Maybe TTx would be so kind as to offer us someone on LIVE to do our taxes for us. Since we can't with this faulty program. Hey TTx - anyone there involved or reading these posts?

[dhayes51]

Same issue here.  Program stuck in a loop in answering investment income.  Updated the program that didn't help.  Turbo Tax isn't what it used to be....can't depend on it.  Had issues last year too.  Getting tired of it.

[JCeltic]

Glad I'm not alone - thought I was losing my mind.

I hope we hear about this soon.

I'm using Turbo Tax Premier.

Loaded it with a CD to a MacBook Pro.

[kj18914]

I have the same problem. I am using Turbotax Premier loaded from a CD with the latest updates. Program as a whole I find glitchy but I cannot get past the income section asking if I received Form 2439 for 2021