Im trying to use turbotax. It is stuck in an endless loop in beginning where it says "lets choose the right product for you" cant get a person to help since not chosen

[KathrynG3]

If this is your first year using TurboTax, then go to this link for One Account. Everything Intuit. and click Create Account. 

I recommend starting at Free File.

As you enter your details, the program will warn you that you need to upgrade. No charges will be assessed until the tax return(s) are filed.

If you do already have an account and are not sure what it is, I still recommend staying with the same username and password that was used for last year. This is not always necessary depending on your circumstances, but it is a best practice to avoid duplicate accounts. 

How many TurboTax accounts do I have?

If you are having issues logging in, there are several options available to you:

Click on the link for the steps to change your email address.

For an Account Recovery Request, please use this link.

Simply to have help signing into your account, click here to enter your phone number to recover access.

[jfozard]

I have Turbotax 2020 on my computer and have started using it. I cannot reopen the file. The sign -in page shows my user name properly and provides space to enter password.  When I enter the password, the next screen shows the circiling pattern bkut it loops endlessly and. I've tried a couple of ways to access the sign in page wiyth the same result. 

[Cass0317]

Please try clearing your cache and cookies. If that does not work I would also try a different browser. See the TurboTax FAQ's below for assistance:

• How to clear your cache
• How do I delete cookies?

If you need further assistance, please reach out to TurboTax Customer Service:

What is the TurboTax phone number?