How can I talk to a live person?

[xmasbaby0]

@escaspa   What is that number and why are you posting it here on a public website where everyone can see it?

[Jloco29]

Hi my name is [PII Removed] and I found my taxes either on the 28th or the 29th and the guy that I talk to said it would take seven business days to be in my bank and then I called this last weekend and they said that I needed to get a six digit PIN from the IRS and I got that but I can't get into my account can you help me

[KatrinaLO]

You can try recovering your account with your phone number. All  you need is the account information that was used to set up your account. If you don't have that information or you need assistance getting back into your account, you can follow the steps in this TurboTax FAQ here.

[Vance911]

I was attempting to get an advance on my refund but system was not working correctly so I sent direct deposit,

.Can I still get an advance?

[xmasbaby0]

@Vance911 The refund loan program ended on February 15.  Sorry.  You cannot get the loan now.

[DaraLO]

What @xmasbaby0 posted above is correct.  In addition, your refund method cannot be changed after your return is accepted.

@Vance911 

[Harry334]

When U sell a rental home that was p urchaseed after 1986 do U pay taxes on recaptured depreciation as ordinary income or is it added with the capital gain  Also how it the siding that was depreciated for only 2 years handled

[KrisD15]

Deprecation Recapture is Ordinary Income. It is the sale proceeds less your "Adjusted Basis" 

"Adjusted Basis" is your original cost less depreciation. 

Anything OVER your original cost is Capital gains. 

If you added an asset, such as siding, allocate part of the selling proceeds to that asset. Usually allocating the remaining value/basis as the selling proceed is easiest so the asset is removed from the books and there is not depreciation recapture. 

Do the same for the land, allocating the value of the sales proceeds to the land. If that increased, it will be Capital Gains since land is not depreciated. 

Lastly, use the remaining sale proceeds and allocate to the building. 

[Mtjones7]

I have not received my state refund yet. It's been tracked. But has not been deposited yet. What's holding it up?

[DoninGA]

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@Mtjones7  wrote:

I have not received my state refund yet. It's been tracked. But has not been deposited yet. What's holding it up?

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Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

[Sandigraham]

talk to a live person

[xmasbaby0]

@Sandigraham

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

[sbjag1]

I have purchased TurboTax two times from Amazon, but I have not been able to install either one. I  need some help!

[sff1]

I purchased turbo tax home and business thru Costco online download , what happen was my computer got a ramson virus and locked me out of my computer. I had to buy another computer, how can i get turbo tax to my new computer without paying for another 2024 turbo tax. a disk did not come with the download. Does turbo tax have a record of my passed tax returns, I already started my return when computer crashed. I been using turbo tax since it started up over 25 years. Need help.

    thanks Steve

[DoninGA]

@sff1 You should have the license code from the Costco purchase.

Go to this TurboTax website with your license number to download the 2024 desktop software - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/