This just happened to me in the last hour. I am FURIOUS. I did NOT want the Max. I assumed when I went to Pay, the option would be there to CHECK that I wanted it, not that I had it automatically in my purchase. I feel very duped. That was the biggest bait and switch I've had try to hit me in a while, and They got me. That's fraud, IMHO. Thanks for the guidance where to send complaints. I may hit up the Texas Attorney General's Office too. This is really sneaky stuff. And especially to hit people with this when we're going through Unemployment for COVID-19.... I just can't with the sleaziness.
Typically, when you select your product, you are given options to upgrade. It sounds like you may have inadvertently selected this option.
If you feel this was an error, please use the following link to contact us.
Let the agent know what happened and they will be able to assist you.